Moselle | AI Operations
The reviews are overwhelmingly positive about Moselle’s inventory planning and forecasting capabilities. Users praise how the app helps them plan future inventory based on demand changes, avoid stockouts, and manage inventory across locations and platforms. Several reviewers also highlight time-saving automations, useful reporting, and customizable insights that make inventory management and production forecasting easier. Another major strength is the support team: multiple merchants describe the team as responsive, helpful, and willing to implement changes or assist with questions, which adds to the overall value of the app. The main negative feedback centers on a serious usability and setup issue in one review. That user reports being stuck in a loop where the app repeatedly redirects them back to the integrations page despite showing the store as connected, making the app unusable. They also mention the lack of chat support and a long wait for the next available setup appointment, suggesting that support availability may be inconsistent for some users. Overall, though, the feedback suggests the app is highly effective for inventory planning when it works properly, with support quality being a standout advantage.
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I love how seamlessly the Moselle app allows me to plan out future inventory based on changes in our demand plans. It has provided some great automations that save me valuable time each day! The team is super supportive and always willing to jump in and assist with any questions as well.
Moselle is the best app in our whole Shopify stack. Their predictive inventory planning saves us valuable time, but more importantly helps us avoid product stockouts. The team is incredibly responsive and works with us on an ongoing basis to ensure that we're up to speed on their latest updates. Highly recommend this to any business that is struggling to carry the right amount of inventory and navigate swings in customer demand.
Moselle is very useful - great team and really helpful insights - would recommend leaning into using this tool for inventory management/production forecasting, especially if you can't get this information elsewhere.
When I try to use the app, it re-routs me back to the integrations page over and over again, even though it says I'm connected to my Shopify store. I can't click on any of the menu items without being re-routed to a page that tells me my store is successfully connected with a green checkmark, while at the same time as telling me to connect that same store over and over again. There is no chat support and the next available set up time on their calendar is over a month from now.
Thanks for your review, and sorry to hear about your experience. We usually set up an onboarding call within a couple of days of signup, so we can ensure merchants can get the most out of Moselle. In the meantime, we have improved the sign-up process to indicate that your Shopify store is connected, and you can book a call on the same day.
Highly recommend Moselle for tracking and managing inventory across different locations and platforms! The reports are very easy to use & customize. Best of all, the team is always super responsive and truly cares about supporting our business needs! Thank you, Moselle!
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