Rating
5.0
feedback
7
chart
#3,736
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a month
29%
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Less than a year
57%
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More than a year
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Reviews Summary
The reviews for the Motive Shopify App are overwhelmingly positive, with customers praising the app for its ease of use, excellent customer service, affordability, and effectiveness in improving the search process on their online stores. Many users highlighted the helpfulness of the team, particularly mentioning Mike Dawson and Alba C., for their outstanding support and guidance throughout the setup and usage of the app. Customers appreciated the clear communication, timely assistance, and the seamless transition from their previous search apps to Motive. The affordability of the app compared to competitors was also a significant factor in their satisfaction. Overall, users found the app to be user-friendly, efficient, and tailored to their specific needs, making it a highly recommended choice for ecommerce businesses.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 19, 2025
Mike Dawson was incredibly helpful and personable throughout the entire process. He went above and beyond to accommodate our needs—even with the challenges of different time zones. His communication was clear, timely, and thoughtful. It's rare to find someone so professional and easy to work with. We highly recommend Motive just on the basis of customer service. We also love the search bar and the included features, specifically the customizations. Overall a lot cleaner and more shoppable than our previous search. 5/5 stars!
May 13, 2025
Couldn't ask for an easier app to work with. We had numerous complaints with our old search app and it was not easy to adjust to the quirks of our (sometimes older) customers. Switching to Motive was SO easy. Mike Dawson walked us through in less than 10 minutes and the information that we are getting from the app is actually helping us understand and anticipate the needs of our customers. Did I happen to mention that it is 1/3 the price of our old app? Thanks so much for a great product. Keep up the good work.
March 31, 2025
Great service, great price and it really makes our search process much more user-friendly.
March 31, 2025
From start to finish Michael and the team at Motive were open and honest about their product and process. They did not waste my time and gave me an opportunity to try their product for an entire month with a free trial. They helped me launch the search app step by step, they had tech support on standby and when we had a roadblock based on my theme, they immediately stepped in and fixed the issue within minutes. I was paying 3 times as much with another search app for the same features. If you are on the fence, let me push you over the edge, Get this app. Real people, actual support and better price.
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