Motive ‑ Privacy‑Minded Search
AI-powered ecommerce search for better product discovery
Rating
4.4
feedback
8
chart
#3,786
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
25%
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Less than a year
62%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are mixed, with a range of ratings from 2 stars to 5 stars. One common theme in the reviews is the exceptional customer service provided by the team, particularly highlighted by the assistance of Mike Dawson and Alba C. Customers appreciate the ease of use of the app, especially in comparison to their previous search apps. The app is praised for being user-friendly, cost-effective, and for improving the search process for online stores with a large number of SKUs. However, there are negative reviews mentioning issues with incorrect charges, lack of real solutions for billing errors, slow customer support, and a frustrating experience with limited problem-solving. Overall, the app seems to excel in customer service and usability but may need improvements in billing accuracy and support responsiveness.
Highlights
Review RSS Feed
All reviews
Jan. 7, 2026
En un principio, el servicio funciona correctamente; sin embargo, es importante tener en cuenta que realizan cargos incorrectos y, cuando se solicita la devolución, no ofrecen soluciones reales. En nuestro caso, se nos cobró un importe superior al plan contratado y, aunque indicaron que lo compensarían en meses posteriores, desde octubre siguen cobrando con normalidad sin haber aplicado ninguna compensación por el importe facturado por error. Además, no muestran un interés real en resolver el problema, limitándose a ofrecer respuestas genéricas del tipo “lo sentimos, no podemos ofrecer otra solución”, sin asumir responsabilidad ni proponer alternativas efectivas. La atención al cliente es lenta, las respuestas tardan mucho en llegar y el seguimiento es prácticamente inexistente. En general, la experiencia está siendo frustrante y poco profesional, especialmente en lo que respecta a la gestión de errores de facturación y al soporte al cliente.
May 19, 2025
Mike Dawson was incredibly helpful and personable throughout the entire process. He went above and beyond to accommodate our needs—even with the challenges of different time zones. His communication was clear, timely, and thoughtful. It's rare to find someone so professional and easy to work with. We highly recommend Motive just on the basis of customer service. We also love the search bar and the included features, specifically the customizations. Overall a lot cleaner and more shoppable than our previous search. 5/5 stars!
May 13, 2025
Couldn't ask for an easier app to work with. We had numerous complaints with our old search app and it was not easy to adjust to the quirks of our (sometimes older) customers. Switching to Motive was SO easy. Mike Dawson walked us through in less than 10 minutes and the information that we are getting from the app is actually helping us understand and anticipate the needs of our customers. Did I happen to mention that it is 1/3 the price of our old app? Thanks so much for a great product. Keep up the good work.
March 31, 2025
Great service, great price and it really makes our search process much more user-friendly.
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