MP‑Store Credit
The reviews suggest the app has useful store credit functionality and can work well once configured correctly, with one reviewer describing it as a pretty robust store credit app and praising a support agent for quickly resolving a syncing issue. However, the negative feedback is strong and centers on reliability and support. Multiple reviewers report customer syncing problems, with only a fraction of customers appearing in the app or syncs stalling partway through, which makes it difficult to issue credits to the intended customers. Support is also a recurring concern: one reviewer said responses did not address the actual question, and another reported no response after a week. There is also a serious functional complaint that the app issues free shipping credits even though the merchant does not offer free shipping, which raises concerns about accuracy and control.
Pretty robust store credit app. We had an issue with the New Customer Accounts and not syncing my customers to the store. It stalled out at 17K. But Suraj in support was very quick to address the issue and correct things. We are still in dev and not live but app should handle store credits well once we are live.
Support is not great. They rarely answer the actual question asked. And for some reason that I can't fathom, it keeps issuing free shipping credits to customers when we DO NOT offer free shipping to anyone. Going to find a new app if support doesn't improve.
Installed app, but only 78 out of 1700 customers show in the app, and not the two I want to issue store credits to. Contacted support but no response received after a week.
Hi Stephanie, We have not received any support request from you. Please contact us via email or call. Thanks, Ishan
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