BaRTJ review for Arigato Workflow Automation

If a merchant is not getting any value from our app, we absolutely do not want their money and will never take any action to prevent them from leaving of their own free will. We also find that sort of practice to be abhorrent, frustrating and unacceptable. This reviewer was simply unaware of how apps are installed and uninstalled (cancelled) on Shopify. It is entirely impossible for us to prevent a merchant from pausing or cancelling recurring billing, even if we wanted to! Any app can be uninstalled following the Shopify user guide. https://help.shopify.com/en/manual/apps/uninstalling-apps#uninstall-app We have also added this information to our Help Center for the avoidance of any doubt.