Mulberry Product Protection for Shopify

Mulberry Product Protection

Offer customers accident protection and extended warranties
Developer
Mulberry
Rating
4.3
Feedback
24
Reviews
Chart
#9,572
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Mulberry Shopify App are mostly positive, highlighting the excellent customer service provided by the team. Users appreciate the seamless integration process and the valuable support received from Sarah, John, and the rest of the team. The app is praised for its ease of use, quick setup, and the positive impact it has on businesses by offering protection plans to customers. However, there is a negative review mentioning issues with the app's code causing features to break down and the lack of technical support provided by the company for certain merchants.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 8%
Less than a year 75%
More than a year 17%
All reviews
3 / 5 Share
May 5, 2026

Can anyone confirm this app is working? Emails to support to assist with installation would be great, for example, once installed, try to connect for setup but get popup that email is not found. Probably a step we are missing, but cannot reach anyone any ticket or phone for assistance. (Giving a 3 star out of hope and the app looks like it is what we need , if they reach back and all goes well, will return for more stars!)

Store Using app Total reviews Average rating
SaveClickShop 11 days 4 4.5
5 / 5 Share
June 28, 2024

Sarah and John played a crucial role in seamlessly integrating Mulberry with our Shopify Store! Their team has been highly supportive and communicative throughout the process. Their prompt assistance with our inquiries has been invaluable. Big thanks to Mulberry & Team for their excellent support!

Store Using app Total reviews Average rating
AmericanHomeFurniture 3 months 2 5.0
5 / 5 Share
June 27, 2024

Mulberry has been a great investment for Jordan Craig. Sarah got everything set up and has continued to be super responsive if we have any questions or need anything. As a streetwear brand, some people may wonder why we offer protection; however, our customers continue to buy it. We are seeing customers buy both the individual protection as well as Mulberry Unlimited. The whole team is happy we chose Mulberry and look forward to more continued success. We'd strongly recommend Mulberry if you're interested in protection. You're going to get a service your customers care about and a team that cares about your business.

Store Using app Total reviews Average rating
Jordan Craig About 2 months 15 4.9
5 / 5 Share
April 2, 2024

Sarah & John were super helpful in getting Mulberry integrated with our Shopify Store! The application was easy to install and the overall integration was a breeze. The warranties are perfect for our product line and exactly what we wanted! Thank you Mulberry & Team!

Store Using app Total reviews Average rating
Shop Indoor Golf 12 days 5 5.0
5 / 5 Share
March 26, 2024

Mulberry spared no effort in assisting us with our setup on Shopify. The invaluable support they provide is truly remarkable.

Store Using app Total reviews Average rating
TOV Furniture 10 months 4 5.0

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