PH MultiCarrier Shipping Label

Oct. 22, 2024

I wish the app was more user friendly. But the help from support staff is really great!

Sept. 30, 2024

Was with Shipstation for 2 years and just could not swallow how expensive it came up to with the exchange rate. So went on the hunt for a cheaper alternative and so far, I could not be more happy with the switch. It was a bit hard to get used to. Probably because I was used to working with another application but I stuck with it and once I got the hang of it, it's actually WAYYYYYYY better. I love how all the statuses show up in my admins page. So much easier to track my orders. I still have things to learn but the customer service is also A1.

July 12, 2024

great!

March 29, 2024

So far so good. The support team has been very helpful. The only complaint is in regards to the UI/UX. It would be nice if there was a "back" function to toggle between screens. As it is now, one must go back to the menu and navigate to where one would like to go, even if it's to the previous screen.

March 18, 2024

Takes a bit to get your store set up correctly and to get your carrier accounts brought over correctly but thankfully they were able to answer all my questions and resolve all my issues with a zoom call with one of there tech support reps. I only give 4 stars because the platform is not very user friendly.

Jan. 15, 2024

After I installed the app, I had a great conversation with one of their reps and at that time I found that to be able to use this plug in dynamically I had to upgrade to another plan. The next plan was $79, but if you add the plug in subscrition of $9 mer month it comes to about $90 per month which does not make sense for me. All in all the tech support rep offer great customer support. I am going to switch to another platform and will definitely use the PH plugin.

Oct. 30, 2023

Exceptional assistance with prompt and thorough responses to all inquiries. Timely and highly informative, they diligently explore all issues to discover effective solutions.

June 8, 2023

First I would like to say that the customer service is unbeatable!! Their customer service team is amazing. They are very knowledgeable and extremely helpful. I wish all companies had customer service like this. My rep was Sibi Firoz, he was super helpful in fixing my issue, he also helped me fix an issue that was not related to the app, which was amazing! As far as the app itself, it is okay. I think it is annoying how you have to go through a third party. I would much rather just deal with everything via shopify shipping tab. Also, the app does not label the order as fulfilled. You have to go back and do that yourself, again annoying. My DHL account is also a third party and when i print labels through their extension it translates over to shopify and marks the order as fulfilled and provides tracking emails for the customer. This app does not do that. My other issue is that it does not automatically provide a packing slip. I had to go back in settings and change that, which my amazing customer service rep helped me do, but still, annoying. I would think that my shipping settings from shopify would transfer over, which they don't, you have to go back and redo it. The packing slip they provide you is not the same one as the shopify one. I love the shopify one because it includes my company's contact info at the bottom so customers can easily find out email if needed. The packing slip PH generates does not do that, and it requires you to add a personal name to the address, which I don't really like. What if I don't want a personal name associated with the brand, I found that to be super annoying. I am still deciding on whether or not I want to keep using this service, I don't know if the discounts are worth the headache of going back and manually filling the order as fulfilled and the ugly packing list. I saved a couple of cents on every label, but geez this is messier than I could like. Also, this is going to be a headache teaching the rest of the fulfillment team how to do it. I foresee a lot of mistakes in the near future until everyone gets the hang of it. I know this may sound nit-picky, but these little details do make a difference when the message needs to be relayed to a bigger team. Customer service : 5 stars Actual App: 3.5 Stars

March 27, 2023

As an Australian with difficult shipping needs, this app is the best in class. It actually has Australian carrier options, and has very helpful helpfiles if you need to learn how to set up the app. The features are almost perfect. There are a lot of options that are not explained, but support are very quick to respond and explain everything. We have rate calculations happening at checkout using both weights and dimensions, we are linked up with a good range of Australian carriers, and we're able to account for steep surcharges that some couriers add when shipping large and heavy items, so we're not losing money on those orders. It's answered our prayers on the shipping front for Shopify.

Feb. 16, 2023

there were a couple of things I am not familiar with and Sibi walked me through the different features of the app.

Feb. 6, 2023

Liking it pretty well so far. Great customer service very responsive. They reply to emails quickly and are avialable for Zoom calls.

Jan. 19, 2023

good app and functionality. Customer support is fantastic. Shashi Kumar explained everything in detail and helped with the set up.

Sept. 29, 2022

Thank goodness for SHASHI! He zoomed with me and helped me navigate adding an extra fee for a country that requires UPS to be our designee. He was very helpful!!! The app works with our Shipstation account and allowed us to publish our Surepost rates from UPS (something Shopify will not let us do without the app).

Sept. 21, 2022

I use this app daily and so far it's been mostly good. I do get prompt service from the app people when requested. They really helped me out this past time and went all the way for me to figure out how to get labels to print with our new printing system. I find that the app needs some improvements still as it seems to pull the billing address rather than the shipping address from our customers profiles.

Sept. 15, 2022

This app allows me to set a specific package size for each of my products, which is very important to provide accurate shipping rates. I have only used it for a week, but so far the support team has been super responsive and helpful.

May 10, 2022

I had a lot of problems getting a plug in to work with my post account. I spoke to Addina! and she had it all sorted within a few mins and everything is working great! wish i did this a week ago!

Dec. 19, 2021

I am Kan Guo, and I have been running an e-commerce business for five years. I love your APP of Multi Carrier Shipping Label; it is really awesome. He is very close to our usage scenario. But after getting to know you these days, I would like to make the following comments to you in particular and hope to modify and upgrade your program to make it more powerful. --The adjustment suggestions for Shipping Lable are as follows 1. It is necessary to modify the name in ITEM in the APP. This is because the ITEM on the website is often used to promote website keywords, but when it is used for actual shipment, it is not recognized by the customs of some countries. 2. The unit price and total price of the product must be adjusted in the APP. The reason for this is very complicated, but trust me it is very necessary. If the price cannot be modified, your APP will not be able to be used. -- Regarding the total adjustment of the transportation of dangerous goods and ordinary goods. I noticed that your APP could define the nature of each product, including whether it is a dangerous product or chemical, etc. However, this information was not used as the basis for the final calculation of freight. We need a comprehensive algorithm that can calculate load because some transportation companies do not accept the transportation of dangerous goods. For example, when two products A and B appear in the customer's shopping cart simultaneously, A is a product with a battery, and B is a standard product. 1. When A and B belong to the same warehouse, we usually combine A and B into one package and ship it. Therefore, the package should be carried by a company that allows the transportation of dangerous goods. Thus, the APP should present to the customer a freight quotation that enables the transport of hazardous goods company. And calculate the freight based on the combined weight of A and B. 2. When A and B do not belong to the same warehouse, the App should give a comprehensive freight quotation based on the shipping addresses of A and B. The combination of A's freight and the freight of B can be presented to the customer. When shipping simultaneously, it can split an order for two or more shipments and finally print two or more shipping labels of different shipping companies. --The logical improvement of the comprehensive calculation ability of the freight of the same order issued by different products. From my point of view, there will be multiple calculation logic. I think users should be allowed to edit their differences based on their usage habits or differences in policies and laws of countries and regions. These are my summarize; I hope you can improve your App. Thank you for your reading. Sincerely & Regards

Dec. 14, 2021

I'm new at this and I'm still setting up my shop. So I might upgrade my review when I've had more of a chance to try it out. The customer service so far has been very quick and helpful. On the other hand, I was surprised that for my size business I would need to have a Stamps.com account to ship with USPS . . . so that's another $18/month. And that was upsetting—I wish I knew upfront. But after an hour or two of checking out my options and number crunching, I think it might be worthwhile to use this app with the free Shopify theme I chose as compared to the fees I have to pay on Etsy. And I DO feel that the ability to use dimensional shipping is essential for my business. How I feel about Shopify making you need an extra app for a normal essential function makes objectivity about rating this app a challenge! But some of the support people were particularly helpful so I feel encouraged about that. So we'll see how it goes.

March 23, 2021

We started using this app when we built a new website and found it integrated very well with our shop and Canada Post. It took a bit to get all the details figured out but the support staff is outstanding and patient where we had everything figured out and running smoothly quite quickly. Would definitely recommend this app!!

Sept. 6, 2021

We liked the app at first, but then it started acting buggy. Their support attempted to help, but they couldn't sort it out quickly enough to solve the problem. Our customers were being charged the wrong shipping rate. Not good! So we had to dump the app and move on. The app was rendering a "flat rate $10 fee" without showing the correctly setup UPS or USPS rates. We have NEVER set up a $10 flat rate fee / so I have no idea where this app was getting that from. However, their support team did get back to us, and they genuinely wanted to make things right - so I will leave this a 4-star rating. Yet, at the end of the day we did go with a different shipping rate tool for our store.