All reviews

Rating Breakdown

  • 5
    93% (497 ratings)
  • 4
    4% (19 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (10 ratings)

Reviews with Text

  • 98% (527)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 1, 2023

Sibi did an amazing job taking me through the App. Extremely thorough and knowledgeable. I am very excited about the features of this app for instance label generation, rates at check out, etc. This is going to make our online business so much more stream lined and efficient!

Using app

About 20 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

March 1, 2023

Great App, super responsive support, questions answered and problems solved within minutes. Highly recommended.

Using app

8 days

Total reviews

4

Average rating

4.0

Developer Reply

Dear DermaHealer, Thank you for taking the time to share your positive experience with the PluginHive Multi-Carrier shipping app. We're thrilled to hear that the automatic generation of commercial invoices for international shipments with FedEx was helpful to you. We appreciate your business and look forward to serving you again in the future.

5 / 5 Share

Feb. 27, 2023

Great app, even better support. Addina was very helpful and patient with me and was willing to jump on a call to solve these issues and speak with my shipping carrier.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 27, 2023

Sashi was very patient with all our app questions and understood our needs. He also made it clear he was there to help with future questions as we set up our packaging. Thank you!

Using app

About 15 hours

Total reviews

2

Average rating

4.0

5 / 5 Share

Feb. 24, 2023

Shashi made the plug in hive set up seamless, glad to be using surepost on our site. Good customer service and helped me with the setup on our site.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2023

Good experience. Keerthi has been a very good assistance, soft spoken, and helpful. the interface is good and user friendly.

Using app

4 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

I just installed the app and before I knew I got a call from customer support and they helped me to understand the use of the app and connect ups to the app with no issues great customer service!!! Thank you Sibi!!

Using app

About 1 hour

Total reviews

9

Average rating

4.9

5 / 5 Share

Feb. 23, 2023

I tried to set it up on my own first but didn't succed but fortunatly Shashi Kumar from customer service called me and asked if I wanted any help. So professional! I love that support and he helped me get everything right and now it runs very smooth. Love this app!

Using app

About 8 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 17, 2023

Very helpful support and fast response times. This app helped us integrate our UPS account and get accurate rates at checkout for multiple countries, service types, and custom box sizes, etc. I would recommend.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

Sibi was helpful in providing support when I had shipping label errors. Canada Post integration was simple and label creation was successful.

Using app

19 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 21, 2023

Manohar was Amazing helping me with questions and concerns great job! Keep doing a great job thank you PH multiCarrier they have the best customer support they always helped me with any issue with I this time I had an issue with generating my labels and they help me very good! have Thank you Guys good Job!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 14, 2023

This is our companies first e-commerce store. The team at PH have been extremely helpful all along the way when questions & issues arised in the setup of our store's shipping. They are always quick to respond also.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

They've been quick to respond to my e-mails (within 24 hours) and help me get setup with my shipping needs. They've also been quick to establish zoom calls in order to better understand the issue. My use case is very niche, so it did require me to go through about 3 service reps before my issue was fully understood and resolved. But still, very impressed with response times and willingness to jump on a call to solve problems.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

Great customer service and easy to use! They followed up after I sent and request for customer service, and within 30 minutes I had a link for a Zoom call. All issues and questions were resolved!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 13, 2023

The PluginHive team offers a great and fast support! Within minutes they have often answered any outstanding queries.

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2023

Shashi has been super helpful both times I have needed customer support. He walked thru my exact problem and fixed the configuration. So much nicer than a bot sending you a link to FAQs. Thanks for the great support.

Store

Halumin

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

The team at PluginHive including Addina & Sibi were a great help when it comes to support and advice when setting up the application.

Using app

23 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Excellent Customer Support. Excellent App. Now I am getting a hang of it, I can see the app is performing to our needs. Kudos to the dev team.

Using app

4 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 9, 2023

Excellent app! The setup is easy to configure and everything is pretty straightforward. The app support is top-notch, they go out of the way to solve doubts and provide you with additional information.

Using app

4 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 8, 2023

I would recommend this app because of the customer service and all of the help that has been provided with the setup of the app and general questions that i have had for Sibi and the rest of the PluginHive team.

Using app

28 days

Total reviews

1

Average rating

5.0