All reviews

Rating Breakdown

  • 5
    93% (497 ratings)
  • 4
    4% (19 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (6 ratings)
  • 1
    2% (10 ratings)

Reviews with Text

  • 98% (527)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 7, 2022

Iam super impressed by the customer service. They help me all the way to set up apps and make some test orders with full instruction via zoom. App works amazing, the best option for PostNord. I have no issues and I feel super safe, when I can reach customer service so quick and they will help me to solve any problem. Thank you! Recommended strongly!

Using app

13 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2022

I was having teething troubles working out how to use this app and prathysha called me seconds after I left a request in the help box and resolved all the issues I had. Amazing customer service!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2022

Fastest resolving of a problem ever:) This company is great in their support, I strongly reccomend this service.

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for recommending our app for PostNord carrier. We are glad to know that you are happy with our support and app functionality.

5 / 5 Share

Jan. 28, 2022

Keerthi is incredibly helpful helping us to set up our account. She helped us with the life shipping rates and the generation of the labels.

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for sharing your experience. We are glad that the app is meeting your requirements of live shipping rates and labels generation.

5 / 5 Share

Jan. 27, 2022

Jon was so helpful helping us set up our site! He took his time to review our concerns and even had a zoom call so we could look at everything together. He resolved all of our issues and we really appreciate his help. We are excited to get to our store up and running with the help from this app!

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback, we appreciate it! It is always our priority that our customers not only install the app but they get complete benefit out of it by saving shipping costs, time and effort.

5 / 5 Share

Jan. 20, 2022

I have been using this appt o calculate shipping charges. There are some very handy features like the automation rule which i was not aware of. Prathyusha, from the team, was very patient and helpful to help me set up the app. Thank you so much.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 13, 2022

Support was fast and good! thanks to Addina for helping me add a shipping carrier that we needed. Truly speedy.

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

We are happy to know that you are satisfied with our continued support. Also, glad to know that you could add the carrier of your choice and enjoy easy and smooth shipping experience.

5 / 5 Share

Jan. 11, 2022

This app is wonderful, solved all of our issues with shipping from different carriers and our custom configurations. But more than that the support team is stellar, so responsive, and was ready to help us every step of the way to get things set up and working properly. Thank you!

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

We’re happy to know that the app solved all your shipping issues with multiple carries. Thank you so much for the review and appreciation for the support team. Wish you good luck..

5 / 5 Share

Jan. 3, 2022

The App is quite convenient to integrate multiple carriers calculation into the cart. Most issues are due to the carriers' platform connection. Coach Anees gave me fast and effective support to figure out the issues. Make it simple without painful experience.

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience with us. We are so glad to know you are happy and satisfied with our app and support.

5 / 5 Share

Dec. 29, 2021

Extremely knowledgeable support team and walked me through each and every step I was in need of to successfully configure the app. Very happy with the purchase.

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review. We’re are glad to know that you are happy with the app and our support could help you in setting up the UPS Sure Post rates.

5 / 5 Share

Dec. 27, 2021

I am very appreciated for the customer service, they respond quickly and always help to solve the problems, the app can bind my DHL account and calculate the correct shipping cost, and it is useful, for now, I have a suggestion to your app, when I release a new product, I have to open this app and import the products in the app so that the shipping cost of this new product can be calculated in the checkout page, I hope it can be imported automatically, then I don't have to import the new products every time. anyway, thanks for your team a lot!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time out to leave a great review and share your feedback! We appreciate it and have noted your suggestion. We are glad to know you are happy and satisfied with our App and support.

4 / 5 Share

Dec. 19, 2021

I am Kan Guo, and I have been running an e-commerce business for five years. I love your APP of Multi Carrier Shipping Label; it is really awesome. He is very close to our usage scenario. But after getting to know you these days, I would like to make the following comments to you in particular and hope to modify and upgrade your program to make it more powerful. --The adjustment suggestions for Shipping Lable are as follows 1. It is necessary to modify the name in ITEM in the APP. This is because the ITEM on the website is often used to promote website keywords, but when it is used for actual shipment, it is not recognized by the customs of some countries. 2. The unit price and total price of the product must be adjusted in the APP. The reason for this is very complicated, but trust me it is very necessary. If the price cannot be modified, your APP will not be able to be used. -- Regarding the total adjustment of the transportation of dangerous goods and ordinary goods. I noticed that your APP could define the nature of each product, including whether it is a dangerous product or chemical, etc. However, this information was not used as the basis for the final calculation of freight. We need a comprehensive algorithm that can calculate load because some transportation companies do not accept the transportation of dangerous goods. For example, when two products A and B appear in the customer's shopping cart simultaneously, A is a product with a battery, and B is a standard product. 1. When A and B belong to the same warehouse, we usually combine A and B into one package and ship it. Therefore, the package should be carried by a company that allows the transportation of dangerous goods. Thus, the APP should present to the customer a freight quotation that enables the transport of hazardous goods company. And calculate the freight based on the combined weight of A and B. 2. When A and B do not belong to the same warehouse, the App should give a comprehensive freight quotation based on the shipping addresses of A and B. The combination of A's freight and the freight of B can be presented to the customer. When shipping simultaneously, it can split an order for two or more shipments and finally print two or more shipping labels of different shipping companies. --The logical improvement of the comprehensive calculation ability of the freight of the same order issued by different products. From my point of view, there will be multiple calculation logic. I think users should be allowed to edit their differences based on their usage habits or differences in policies and laws of countries and regions. These are my summarize; I hope you can improve your App. Thank you for your reading. Sincerely & Regards

Using app

5 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 13, 2021

Excellent and fast customer service! Quick response time through phone calls and emails and the staff is very friendly.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 10, 2021

The customer service team was very helpful to walk me through the process. Highly recommend. This was mainly to use the SurePost via UPS account and the Multi Carrier shipping label app will work perfectly for me.

Using app

33 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for taking time and leaving us an amazing review. We are happy to know our app has helped you to display UPS SurePost rates and is matching your shipping requirements. This means a lot to us.

5 / 5 Share

Dec. 6, 2021

I am in the process of setting up, but so far very impressed with the customer service. Thank you Addina for all your help!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for you taking out the time to write a review about our service and solution. Appreciate it.

5 / 5 Share

Dec. 6, 2021

Prathyusha was very helpful. Unraveled our problem quickly during a screen share. I was very impressed with customer service.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the amazing review. Glad to know that our support was very helpful. This means a lot to us

5 / 5 Share

Dec. 3, 2021

This is a great app, was really helpful for my shipping needs. The customer support is incredible and very responsive as well

Store

CANVII

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

We are happy to know that our support was helpful in setting up the desired rates at checkout and the app is meeting your shipping requirements.

5 / 5 Share

Nov. 26, 2021

I downloaded this app because I needed rates calculated by the dimensional weight. This app allows you to do just that among many other features. It was easy to install their support team has been amazing. I had several questions that they answered within seconds! Highly recommend.

Using app

9 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience. We’re glad our support team could help you set up the app. Wish you a seamless shipping experience.

5 / 5 Share

Nov. 25, 2021

Great work by an amazing team. They are extremely responsive and willing to answer questions and fix any issue we have. Definitely this app has one of the best support. Thanks Addina, Jon and others for their attention.

Using app

29 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking out the time to leave the review. We’re glad you are happy with the app and the support.

5 / 5 Share

Nov. 25, 2021

The best support, Addina fix my issue to calculate the freight with my TNT account. This service is really good I will recommend 100% to use this app. Thanks Addina for your help and support

Store

COOL-J

Using app

22 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for taking the time out to recommend the app. We are glad that we were able to help in setting up the TNT rates for weekends and public holidays for you.