PH MultiCarrier Shipping Label

I originally installed the app because shopify defaults to one package size for all products and there is no way to turn off this feature or add other package sizes for other products so I was having to incur the cost for my larger objects which were being calculated by default to be shipped in smaller boxes. When I installed the multicarrier shipping app, Jon was patient and nice enough to guide me through the entire process and even took care of troubleshooting for me. The customer support is incredible and I recommend the app for anybody having the same shipping issues with default packaging through shopify. They really are a dedicated and productive team and I genuinely felt like they had the best interest for me and my business in mind.

We are using this app to display shipping rates in our store. I ran into some configuration troubles and Prathyusha G went above and beyond to make sure I got my questions answered. Great support and the app seems to be working well. Excited to finally offer real time shipping rates.

The support team is fantastic! They quickly respond to requests and guided me through set up via screen share - much more helpful and efficient than communicating via email or chat. The app has all the functionalities we need to ensure shipping costs are based on package dimensions, product weight, and the weight of packaging, rather than product weight and dimensions only.

Easy interface, helpful instructions and an amazing customer support. They are extremely helpful. Highly recommended!

a bit of a clunky UI and takes a while to get hang of, but does the job right and that is enough for me. customer support is responsive and helpful

The customer service from Pluginhive is unmatched---I asked a question and received a call immediately from a team member that walked me through the options I had for the challenge I was facing. Very few apps I've worked with have been so prompt and comprehensive with their support!

Prathyusha's meeting and guidance was very helpful. She was able to walk me through the set-up processes very quickly.

Once you’ve got carrier-calculated shipping turned on, this app becomes a great tool, as it’s actually able to add differently-sized boxes to different products. It also allows you to specify the carrier services visible to your customer at checkout. Finally, and this isn’t as common as you’d think, it actually updates the products as you update them in your Shopify store. Fast customer service, too! 5/5 so far

Very well designed app with logical settings layout, customer support is excellent I was having difficulty adding my carrier FedEx - a quick chat with the online support and they linked it for my without an issue. Would highly reccomend.

Have been using this app for over a year now. My original review as listed below still stands. This is a great app, a "must have" for eCommerce shipping. We ship world wide and it works great. The customer support is the best I have ever seen in, not only this industry, but any other industry I have worked in. Recently I had identified a couple of features that would be important to our website and they added these features to their app. This was a valuable advantage to dealing with them.

UPDATE - No issues since! The occasional hiccup, but customer service is helpful and the problems are always fixed quickly. UPDATE - There was apparently an error in the system they they updated right away and seems to be working well now. Fast customer service and offered an extended trial for the loss of $. I will update my review again in a month as I do like the options of the app as well as the integration. Fingers crossed no more issues. I installed this app to streamline my shipping and take use of my negotiated rates with Canada Post. The day after my 14 day free trial was over the app advised it was charging one amount, when in reality my carrier account was being charged double! I wouldn't have caught this anytime soon except I needed to log into my Canada Post account for another reason. I'm thankful I did or I would have lost literally thousands of dollars in a month.

Really great customer support service to help get things up and running correctly! Once running works really well and does what it needs to do.

Really nice app and excellent customer service, they help you out until you have everything set up. Very happy with the app and the service

This app is fantastic, reliable and also would like to mention here that the support team member Aadina is so helpful and prompt. She immediately resolves the issue.

Great support Team! Very responsive and effective. The app is also very helpful! Our team is saving a lot of time being able to manage orders using this service! Thanks

I have an issue with the app and Anusha help me to fix the problem immediatly via call on zoom. She was very helpful and patient.

I give this app a thumbs up as it takes care of the most important part of my business shipping. It links varies shippers & makes life easy. The setting up part is tricky but the support team was able to take care of my issues and are pretty fast & resolved my issues. I definitely recommend this app Anyday.

Best app for multiple carriers. I definitely recommend this. Price is reasonable & their support is great.

Good app and GREAT support customer service via chat integrated to the app. Super helpful during set up.

We've only been using it for a few hours so far, but the support has been excellent and helped us get it running the way we need it to. We process 1k+ orders a month and have been previously booking them manually with the carrier, so this will save us A LOT of time and effort. Thanks so much!