ConnectMSI
The reviews for this Shopify App are mixed, with one user expressing extreme dissatisfaction with constant issues, unfulfilled promises, and a lack of refund despite requesting it nine months ago. On the other hand, another user finds the application good but raises concerns about the developer's responsiveness and the functionality of certain features that are still pending. The app seems to have potential but lacks in terms of customer support and timely updates, leading to frustration for some users.
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Wow. Where do I start. What an awful experience! We had issues since day 1. We were in constant contact with our rep to try and resolve the issues. Time and time again we were promised the issues would be fixed and the app would work for us. After 2 months of CONSTANT headaches, having to redo inventory everyday because MSI messed it up we finally asked for a refund. This was December 7, 2022. I kept emailing about a refund about every other week. I was then asked to show proof of issues (even though all he needed to do was search his emails for them), sent over 10 emails of proof of issues. After this, all contact stopped. We are now 9 months past the refund request and I have not received a penny. DO NOT USE. IT DOES NOT WORK. THEY DO NOT FOLLOW THROUGH.
Application seems good, but I have a doubt regarding the developer. Are you still working on the app? I see many topics "coming soon", and for example I can't create a Sales Order.
Thank you for sharing your experience with Multi Source Inventory! We’re so glad to hear that our app was easy and intuitive for you. We’ve been working hard on big improvements lately and the create sales order is definitely one of them! Please do not hesitate to contact us at any time to receive the best assistance. We really hope to be your companion during your business time <3
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