Dookan review for Multi‑Store Sync Power
July 16, 2020
App goes down erratically and causes issues with our inventory sync. If you are high SKU and high traffic store then even a 30 mins of app downtime can cause a havoc with inventory. Our store sync was down for more than 6 hours. In this day and age an essential service being down for 6 hours is a joke. Developer team is in Australia with no contact number listed or support allocated for customers in European time zones. No references for the company egnition or developers working at egnition found on LinkedIn, twitter or github. Makes us wonder if our store is in safe hands. Irresponsible? OR secretive? Stay away from the app if you are heavily reliant on store sync in (near) real time.
Thank you for your review and email communications on this subject. We are sorry the app experienced the problem & slowed down significantly. As we assured you no data was lost during this period of time and the app caught up on all the changes by the end of this process. As for the support, I can assure you that the team is spread across the globe (including few team members in CEE) and work using the follow-the-sun approach which is the only way to ensure the current support guarantee. We indeed do not provide the phone support at this stage since it would require an increase in the fees and merchants have been praising us for the ability to keep the fees at the current level, so, we made a decision to keep it this way.
