MultiPixels ‑ Social Pixels for Shopify

MultiPixels ‑ Social Pixels

Unlimited multiple Facebook pixels, Catalog, Audience Builders

Rating

3.8

feedback

32

Reviews

chart

#2,133

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    0%
  • Less than a month
    28%
  • Less than a year
    56%
  • More than a year
    12%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality in helping with pixel installation and tracking. The customer service, particularly from a person named Duncan, is highly praised for being knowledgeable and responsive. Users also highlight the ease of use, fast support, and effectiveness in resolving issues. However, on the negative side, some users have faced difficulties in canceling subscriptions, experienced issues with pixel data collection even after uninstalling the app, and found discrepancies in data tracking. Support response time and effectiveness seem to vary, with some users feeling frustrated by the lack of proper assistance. Overall, the app seems to offer valuable features but may have room for improvement in terms of customer experience and technical issues.

Highlights

Positive feedback on app functionality and customer service
Ease of use and fast support
Difficulties in canceling subscriptions and issues with data tracking
Variability in support response time and effectiveness
Room for improvement in customer experience and technical issues

Rating Breakdown

  • 5
    66% (21 ratings)
  • 4
    3% (1 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    28% (9 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 28, 2024

Very useful application if you have problems with the installation or propagation of your pixels, and God knows there are some... as well as incredible customer service

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Duncan is extremely knowledgeable and was willing to assist me with my issues. I would recommend this app and by extension the support team!

Using app

4 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 10, 2023

I appreciate the great Service from Duncan, great app.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 6, 2023

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 8, 2023

Impossible to cancel the subscription from Shopify panel, no clear information about it. I hope that company understand that this kind of trick make a horrible customer experience.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

I'm truly sorry to hear about the inconvenience you've experienced with our app. I completely understand how frustrating it can be when things don't seem to work as expected. First and foremost, I'd like to clarify that we promptly responded to your initial query. However, it seems our response might have inadvertently landed in your spam or junk folder. I apologize for the oversight and appreciate your understanding. To assist you further, please note that all Shopify apps, including ours, can be uninstalled directly from your Shopify dashboard. Simply navigate to 'Settings', then click on "Apps and sales channels", and from there you should be able to uninstall the desired app. If you require any additional assistance or have further questions, please don't hesitate to reach out. Kind regards - the StoreAddons Team

All reviews

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