CreditsYard — Store Credit
Store credit digital wallet for returns, exchanges & cashback
Rating
4.0
feedback
27
chart
#2,825
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
19%
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Less than a month
44%
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Less than a year
26%
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More than a year
11%
Reviews Summary
The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the convenience of being able to adjust Shopify Credit directly and the smooth support provided by the app. Users also praise the integration with Shopify POS and the ease of use for their salespeople. Customer service is highlighted as a strong point, with quick responses and helpful assistance. However, on the negative side, some users have experienced issues such as the app not working as expected, difficulty in finding order numbers, and lack of timely support. There are also concerns about the app issuing store credits incorrectly, leading to the need for uninstallation. Overall, while the app offers valuable features and good customer service, there are areas that need improvement to ensure a seamless user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 29, 2025
Ive only been using it for a few months but shopify apparently made some changes and now it doesn't work the way it used to and it's too complicated to use at POS and it's too hard to look up the order # which seems to be a different# on the receipt than in the computer and most of the time, it says order# not found. So I've had to manually go in when the customer is standing in front of me and calculate the return and enter it as an adjusted store credit and then redeem it at POS. Such a nightmare because then I have to go into inventory and adjust it for the return. I'm currently looking for a new store credit app to use.
March 24, 2025
This is truly a great API. Being able to directly adjust Shopify Credit is very convenient. The support is also smooth and very helpful. I think it would be great to have ranking and automatic tagging based on the customer's total purchase amount. However, since this can be done using Flow or other automation tools, it's not an issue. (But, it would be really nice to have!)
Feb. 27, 2025
Crazy, although it does not have a free version, yesterday I started the 7-day trial, but it is definitely worth every coin invested, so far the best rewards app I have used, since it has integration with Shopify POS and my salespeople will be able to sell as always from their cell phones without problems and without having to run to the desktop.
Jan. 7, 2025
Works perfectly for our needs. Mostafa answered my questions in detail. Highly recommend!
Dec. 28, 2024
It was issuing store credits when it was not supposed to. we had to uninstall it.
Hi Grace, Thank you for sharing your feedback. I’m sorry to hear about the issue you experienced with our app and any inconvenience it may have caused. After reviewing your account settings, we noticed that the "Issue automatic store credit for refunds" option was enabled. This feature, which is disabled by default, automatically applies store credit when refunds are processed. It is optional and can be easily turned off in the app’s settings. We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at support@merchantyard.com anytime. Thanks, Mostafa
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