WhatsApp & Helpdesk ‑ MyAlice
WhatsApp Business, Multichannel Helpdesk & Customer Support
Rating
4.6
feedback
9
chart
#4,797
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
22%
-
Less than a day
0%
-
Less than a month
11%
-
Less than a year
33%
-
More than a year
11%
Reviews Summary
The reviews for the MyAlice Shopify App are overwhelmingly positive, highlighting its ease of use, comprehensive customer service features, and efficient integration with various channels like Facebook Messenger, Instagram, and WhatsApp. Users appreciate the centralized dashboard that allows them to view customer information while chatting, saving time and improving efficiency. The app's chatbot functionality is praised for handling common customer queries effectively. Customer service is a standout feature, with enthusiastic and responsive support. However, there are a few concerns mentioned, such as a billing mistake that led to a deduction of $340 without prompt notification, which resulted in a lower rating for the app. Overall, MyAlice is recommended for businesses seeking a centralized customer care solution with excellent support and integration capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 12, 2023
App was good and service team was OK. We unistalled because found a good option in Latinamerica that suites better. It deserves 5 stars but the fact that they charged me $340 by mistake and the only person who found out was me (they didn´t), degrades 1 star. Hope you fix the thing. Otherwise, if you are looking for an easy to use and complete solution to whatsapp + all channels, MyAlice beats the others.
June 7, 2023
I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone. Excellent customer service; they listen and provide enthusiastic support. Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency. They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally. The integrated support mailbox with Shopify allows me to quickly process orders. You are looking for a centralized customer care and support solution. Give it a try!
March 17, 2022
Very good app to keep all customer service in 1 place, like from FB messenger, Instagram, WhatsApp etc. What I really like about it, is that I can see customer information on the right side of the dashboard while chatting with the customer, so I can easily look up their order information and more. Before I always had to manually look up customer information, so this saves a lot of time. Highly recommended!
March 16, 2022
J'ai utilisé cette application pour rendre le support client plus efficace. J'aime beaucoup son fonctionnement pour gérer mes commandes de commerce électronique et discuter avec les clients sur les médias sociaux. Je trouve que le chatbot est vraiment optimisé pour traiter les requêtes courantes des clients et l'équipe qui y travaille est vraiment agile et réactif aux différentes sollicitations. Dans l'ensemble, je suis satisfait de cette application jusqu'à présent.
March 16, 2022
Wow, this app is great! Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!
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