WhatsApp & Helpdesk ‑ MyAlice
Centralize every order, every conversation, even social DMs.
Rating
4.1
feedback
10
chart
#16,623
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
30%
-
Less than a day
0%
-
Less than a month
20%
-
Less than a year
30%
-
More than a year
20%
Reviews Summary
MyAlice is highly praised for its intuitive interface, automated flows, and easy integration with multiple channels, saving users a significant amount of time. The app is described as reliable and efficient, with excellent customer service and enthusiastic support. Users appreciate the centralized customer care solution that consolidates all support channels in one place, making it easy to process orders and respond to customer requests. Additionally, the app is commended for providing customer information on the dashboard during chats, saving time and increasing efficiency. However, there are concerns about the app's pricing, with one user mentioning an unexpected charge that was not promptly addressed, leading to a slight decrease in rating. Despite this, MyAlice is recommended for its comprehensive features and value for money, especially for small businesses looking for a helpdesk tool for Shopify.
Highlights
Review RSS Feed
All reviews
Jan. 23, 2025
We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time. It’s very reliable and gets the job done without unnecessary complexity.
Jan. 23, 2025
I’ve been using MyAlice for the past 12 months, and it’s been nothing short of a game-changer for our e-commerce journey. From the moment we onboarded, the experience has been seamless, with the team going above and beyond to ensure every step of the process was handled with precision and care. They’ve not only executed our requirements flawlessly but have also taken on new developmental challenges that pushed the boundaries of their app’s capabilities — and they delivered every time! The global team at MyAlice is a powerhouse of innovation and support, embodying exactly what it takes to elevate an e-commerce fashion brand like ours to the next level. Their dedication, expertise, and relentless commitment to our success make me wish we had partnered with them sooner. If you’re looking for a tech partner who truly understands and prioritizes your brand’s growth, MyAlice is it!
Nov. 17, 2024
Our experience with MyAlice has been deeply disappointing. As an eCommerce brand, we were eager to explore their platform, but their refusal to support Israeli companies, as communicated directly by their team, is unacceptable and discriminatory. Such actions contradict the values of inclusivity and equality that businesses should uphold. We cannot recommend this app to anyone who values fairness and professionalism in their partnerships.
Sept. 12, 2023
App was good and service team was OK. We unistalled because found a good option in Latinamerica that suites better. It deserves 5 stars but the fact that they charged me $340 by mistake and the only person who found out was me (they didn´t), degrades 1 star. Hope you fix the thing. Otherwise, if you are looking for an easy to use and complete solution to whatsapp + all channels, MyAlice beats the others.
June 7, 2023
I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone. Excellent customer service; they listen and provide enthusiastic support. Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency. They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally. The integrated support mailbox with Shopify allows me to quickly process orders. You are looking for a centralized customer care and support solution. Give it a try!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more