WhatsApp & Helpdesk ‑ MyAlice
WhatsApp Business, Multichannel Helpdesk & Customer Support
Rating
3.9
feedback
12
chart
#11,120
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
0%
-
Less than a month
8%
-
Less than a year
33%
-
More than a year
17%
Reviews Summary
MyAlice is highly praised for its intuitive interface, automated flows, easy integration with multiple channels, and reliable performance. Users appreciate the time-saving features and the efficiency it brings to managing customer relationships. The customer service and support provided by the MyAlice team are highlighted as exceptional, with users mentioning enthusiastic support and innovative solutions. The app is commended for consolidating all support channels in one place, making it convenient for users to access customer information and process orders efficiently. However, there are some concerns raised about billing errors and limitations in active usage.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 23, 2025
We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time. It’s very reliable and gets the job done without unnecessary complexity.
Jan. 23, 2025
I’ve been using MyAlice for the past 12 months, and it’s been nothing short of a game-changer for our e-commerce journey. From the moment we onboarded, the experience has been seamless, with the team going above and beyond to ensure every step of the process was handled with precision and care. They’ve not only executed our requirements flawlessly but have also taken on new developmental challenges that pushed the boundaries of their app’s capabilities — and they delivered every time! The global team at MyAlice is a powerhouse of innovation and support, embodying exactly what it takes to elevate an e-commerce fashion brand like ours to the next level. Their dedication, expertise, and relentless commitment to our success make me wish we had partnered with them sooner. If you’re looking for a tech partner who truly understands and prioritizes your brand’s growth, MyAlice is it!
Nov. 17, 2024
Our experience with MyAlice has been deeply disappointing. As an eCommerce brand, we were eager to explore their platform, but their refusal to support Israeli companies, as communicated directly by their team, is unacceptable and discriminatory. Such actions contradict the values of inclusivity and equality that businesses should uphold. We cannot recommend this app to anyone who values fairness and professionalism in their partnerships.
Sept. 12, 2023
App was good and service team was OK. We unistalled because found a good option in Latinamerica that suites better. It deserves 5 stars but the fact that they charged me $340 by mistake and the only person who found out was me (they didn´t), degrades 1 star. Hope you fix the thing. Otherwise, if you are looking for an easy to use and complete solution to whatsapp + all channels, MyAlice beats the others.
June 7, 2023
I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone. Excellent customer service; they listen and provide enthusiastic support. Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency. They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally. The integrated support mailbox with Shopify allows me to quickly process orders. You are looking for a centralized customer care and support solution. Give it a try!
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