Narvar Return and Exchange
Save sales & convert refund requests into exchanges.
Rating
3.7
feedback
21
chart
#14,292
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
5%
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Less than a day
0%
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Less than a month
0%
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Less than a year
52%
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More than a year
38%
Reviews Summary
Narvar is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the clean and on-brand tracking pages, easy return flow for customers, and the platform's scalability as businesses grow. The app has been commended for its customization options, ability to schedule updates, and the reduction of customer service workload through real-time information provision. Additionally, users have highlighted the helpfulness of the support team in resolving issues and the overall improvement in the returns process. However, some users have faced challenges such as the need for contact before accessing the app, difficulties with exchanges, and complex email editing. Despite these drawbacks, Narvar has been praised for its automation, customer service, and revenue retention capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 30, 2025
Narvar has been a reliable part of our post-purchase experience. The tracking pages are clean and on-brand, and the return flow is easy for customers to use and simple for our team to manage. Support has been solid when we’ve needed it. Responses are clear and and setup was straightforward. Overall, it’s a well-built platform that does what it promises and scales with you as you grow. Happy to recommend.
Sept. 27, 2023
Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned. The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.
July 28, 2023
We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support. The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.
June 12, 2023
Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.
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