Narvar Return and Exchange for Shopify

Narvar Return and Exchange

Save sales & convert refund requests into exchanges.

Developer

Rating

4.3

feedback

19

Reviews

chart

#3,674

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    53%
  • More than a year
    42%

Reviews Summary

Narvar is a Shopify app that has received mostly positive reviews from ecommerce merchants. Users appreciate the ease of customization and updates, the ability to schedule promotions and new product launches, and the reduction in customer service dependency. The app has been praised for streamlining the returns and refund process, making it more efficient for companies and enhancing their reputation. Additionally, the customer support team is highlighted for providing quick solutions and exceptional assistance. However, some users have mentioned challenges with exchanges, editing emails, and analytics visibility. Despite these issues, the overall consensus is that Narvar is a valuable tool for improving the returns process and customer experience.

Highlights

Ease of customization and updates, scheduling promotions, reducing customer service dependency
Streamlining returns and refund process, enhancing company reputation
Challenges with exchanges, editing emails, and analytics visibility
Exceptional customer support and quick solutions
Valuable tool for improving returns process and customer experience

Rating Breakdown

  • 5
    68% (13 ratings)
  • 4
    21% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 27, 2023

Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned. The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.

Using app

--

Total reviews

3

Average rating

5.0

4 / 5 Share

July 28, 2023

We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support. The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.

Using app

About 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

June 12, 2023

Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

4 / 5 Share

June 8, 2023

We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!

Using app

About 2 years

Total reviews

2

Average rating

4.5

5 / 5 Share

May 31, 2023

The experience has been amazing. Narvar has allowed us to provide a better experience with all our customers and not only that, but has also made our job easier. We appreciate that it is intuitive and their customer suppport is always willing to help providing quick solutions.

Using app

Almost 2 years

Total reviews

8

Average rating

4.8

All reviews

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