Narvar Return and Exchange
Narvar is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the clean and on-brand tracking pages, easy return flow, and solid support from the Narvar team. The app is praised for its ability to customize messaging, automate processes, and reduce dependency on in-house customer service teams. Users also highlight the platform's scalability and the positive impact it has had on streamlining returns and refunds. However, there are some negative aspects mentioned in the reviews, such as difficulties in accessing the app without prior contact, challenges with exchanges, confusing email editing, and issues with the complexity of setting up exchange groups and rules.
Review RSS feed
Narvar has been a reliable part of our post-purchase experience. The tracking pages are clean and on-brand, and the return flow is easy for customers to use and simple for our team to manage. Support has been solid when we’ve needed it. Responses are clear and and setup was straightforward. Overall, it’s a well-built platform that does what it promises and scales with you as you grow. Happy to recommend.
Narvar has allowed our organization to turn what was once simply transactional messaging into a revenue stream. It is easy to customize and make updates to include promotional offers, new product launches, and creative changeovers. The ability to schedule these also eliminates the need to time real-time updates to coincide with the aforementioned. The platform has also reduced our customers' dependency on our in-house Customer Service team by providing real-time information to Sockwell's customers at the click of a button.
We've been using Narvar for years but moved onto Shopify about a year ago and this app has made returns so much more customizable with easily edited return rules, refund rules, restrictions, exceptions, and more! Almost everything we want to do with returns can be done within this app without having to contact support. The only problems we've experienced are with exchanges (but that's mostly due to our WMS and I'm certain it's not an issue for most others using Narvar for exchanges) and editing emails - you can edit most all of the copy, but it's confusing and honestly a hassle to figure out what copy you're changing and in which emails and where the "shared" copy will show.
Narvar Returns & Exchanges has been a great returns RMA system for the brand. The only downside is the analytics, its a bit a stretch to get deeper in visibility.
We have a small staff, so the integration of Narvar has really helped the workload for our customer service team and created a simple self-serve process for customers. This integration has been a great addition and the customers love it!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.