Candan's Surprise review for Nembol: Sync & Edit instantly
Nov. 16, 2023
I can't delete products for 4 days, constantly giving errors. I want to remove my Shopify account, the system does not allow. It constantly gives an error for something. I think it will be a much better application if it is developed a little more. I don't want to ignore your efforts and that's why I want to say that the application is useful and the interface is simple. Your application is a bit problematic and your customer service is very bad.
Hello. Thank you for your review and for noting that our application is useful and the interface is simple. We are sorry for your just 3* experience and are eager to address your concerns and those of other users. Products can only be deleted after they have been delisted from all channels they were listed on, to avoid the risk of duplications. To delist a product, the destination channel must be connected. The system provides prompts for these actions. While this may seem annoying, it is necessary, especially for new users. We constantly develop our application, and we’ve been in business since 2015 with a dedicated team focused on enhancing our users' ecommerce experiences. Our human customer support replies within minutes during Central European business hours and is fully trained. Our AI support is available 24/7 and updated with a growing knowledge base. Best regards
Nembol - list and sync inventory and orders on marketplaces