JumpingBugzy review for Nembol: Sync & Edit instantly
Jan. 10, 2024
Avoid we have used them for 2 years, recently they have asked if we would like to be moved to new interface with an option to moving back to old system for whatever reason. After the change they refused to move us back to old system. Furthermore they have the changed data we were relying on our listings. Customer service not replying to messages.
Dear Madam/Sir, Thank you for your feedback. We are sorry to hear about your experience and appreciate the opportunity to address your concerns. We introduced our new interface on November 8th, 2023, and gave all users the option to switch or stay on the old version. Some long-time users still remain on the old version today. We apologize for any confusion about reverting to the old system after switching. This was not possible, and we thought we had stated this clearly. We regret any misunderstanding. The new interface offers significant improvements, and we had no incentives to induce users to switch. Our human customer support replies within minutes during Central European business hours, excluding weekends and holidays. Our AI support is available 24/7. The data you refer to as changing was just the latest update time and date of your listings. These were, in fact, updated when successfully and correctly moved from one system to the next. Please note that Nembol's new UI offers modern filtering and sorting to select products in addition to manually relying on the update date. We appreciate your two years of support and are sorry this situation led to a negative review. Our goal was to enhance your experience, and we are committed to improving our communication and support. We value your feedback and are here to assist with any further concerns. Best regards
Nembol - list and sync inventory and orders on marketplaces