HowlinLemon review for Nembol: Sync & Edit instantly
July 2, 2024
Pretty much useless. Terrible customer service takes ages for anyone to get back to you. The real problem is any order made on any channels do not get automatically fulfilled after fulfilling in shopify, you have to manually put all your tracking info in to every order on every channel. All the other inventory management systems do this automatically. I can't actually understand what you would use this for as it misses all the main basic functionality you would need.
Hello Madam/Sir, Thank you for your feedback. We are sorry to read about your experience and appreciate the opportunity to address your concerns. Regarding your comment about our support, our records indicate that you contacted us on July 2nd at 12:43 PM, and our colleague Elisabetta responded within 7 minutes. We strive to provide timely and effective support to all our users. We understand you were seeking an Order Management tool; however, this is not a feature we offer or advertise. Our platform focuses on Stock Sync and Product Listing. We strive to clearly communicate the capabilities and scope of our technology. You also requested a refund, which was processed on July 4th. We hope this resolved your concern satisfactorily. Our goal is to be transparent about what our platform offers. Our founder is personally involved in many of our videos, explaining the functionalities and any limit of our services. Additionally, we offer a 14-day free trial to allow users to explore our features thoroughly. We regret that your experience did not meet your expectations, but we believe our services were accurately represented and promptly supported. We hope you might reconsider your review in light of these clarifications. Best regards.
Nembol - list and sync inventory and orders on marketplaces