Hollies Haberdashery review for Nembol ‑ eBay Amazon Etsy sync
March 31, 2021
AWFUL. This app doesn't work properly. When linking items into ebay it defaults them all to the antiques category. You can then change this in ebay (taking hours) and then this app overrides this and changes them all back to antiques again. Also when an order is placed it doesn't pull through the postage that the customer has paid so the total sales isn't accurate for VAT and accounts purposes. I have reached out to customer support 4 times, each time my message is read and after waiting 2 days for a response it is time to move away from this app and there lack of customer support. Avoid like the plague. - Back to ink frog I go (I had moved away from ink frog because I wanted to link Etsy, amazon and ebay together but this really isn't worth the hassle - never had any of these problems before.)
Hello, our customer support replies from Europe during local business hours. We are sorry this wasn't enough for you, we really try to do our best. Nembol uses eBay’s automatic categorizer to put products in eBay's best-fitting category, based on the keywords written in the "Category" field within Nembol. Unfortunately, you typed your brand name in that field – which was not recognized as a category by eBay. This is why your items were listed in an unexpected category. As a solution, instead of changing the category in eBay, please change the keyword in Nembol, so it doesn’t get overwritten at the following edit. We confirm Nembol does not transfer postage rules across channels. Postage rules have to be created once per channel, and then they can be assigned automatically to listings in Nembol. It's a matter of 30 seconds, just once. We’d be happy to help you further, just let us know.
Nembol - list and sync inventory and orders on marketplaces