Salvaged Outfitters review for Nembol ‑ eBay Amazon Etsy sync

April 15, 2021

The customer service on Nembol has been very disappointing. I've reported issues on inventory qty updates across channels for months now, and no one can give me a straight answer. First I was told that it was a 'bug' that will be fixed 'soon' (no ETA provided), then I'm told that I have to check on 'Errors', however am not given any direction on how these Errors need to be resolved. This has meant that I am manually checking inventory stock for hundreds of items each day. Trying to organise a phone call to resolve this with Guido or Nicholas has also proven to be frustrating where I am told he can't make it, yet I am not given an alternative time. I am still waiting for a meeting invite to materialise. In saying all of this, I will be fair in saying that it is fairly simple process to connect all your channels and select specific items to publish across channels. The challenge is in keeping those items published and up-to-date when any changes need to happen - eg. a price drop, inventory update. And more importantly, in my case, having reliable customer support that is able to talk you through why things aren't functioning as they should, and what the resolution is. I am happy to give a fair and updated review of this app once I receive proper resolution from the Nembol team (particularly if it is my error that has been not/poorly communicated to me), but until this happens, my review stands that this is an underwhelming app that has proven to be more trouble than it is worth. //UPDATE// I had a great call with Nicholas who was very helpful in assisting with troubleshooting the issue. I strongly recommend pushing for a phone call if you are stuck, as this was way quicker to troubleshoot issues. Unfortunately, the issues I had flagged in my earlier review have still not yet been resolved, but at least I now have the tools to mediate any issues while the team work on finding a fix. Will continue to update this review as we progress.