Neo Post Purchase Survey & NPS
Neo Post Purchase Survey & NPS is an app that helps merchants collect actionable customer feedback through post-purchase and NPS surveys. Merchants can create surveys using prebuilt templates, question banks, or custom questions and display them at key moments like thank you pages, post-purchase emails, exit intent, and store pages. The app allows merchants to view responses and reports in one place to identify issues, enhance the shopping experience, make data-driven decisions, and track customer satisfaction using NPS and CSAT.
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We needed a better way to track where our customers were coming from, and Neo Post Purchase Survey nailed it. It’s seamless on the backend and looks clean on the storefront. The best part is the dashboard; the insights are clear enough that we could make adjustments to our marketing strategy almost immediately. Definitely a must-have for Shopify stores.
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