NS Live Chat, Inbox & Helpdesk
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.9
feedback
94
chart
#2,857
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
11%
-
Less than a month
39%
-
Less than a year
45%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick problem-solving capabilities of the support team. Many users highlighted specific team members like Ann, Chloe, Rachel, Kevin, and Jenny for their exceptional assistance and professionalism. The app was described as easy to use, helpful for beginners starting an e-commerce business, and effective in increasing sales and customer engagement. Users appreciated the live chat, helpdesk, and chatbot features, as well as the seamless integration with Shopify. Some mentioned minor technical hiccups initially but were impressed by the swift support provided.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 21, 2024
Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.
May 3, 2024
Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.
Dear customer, Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her. If you ever need further assistance, don't hesitate to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 29, 2024
Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 6, 2024
Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me
Dear customer, Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way! Regards, Chloé - Customer Success Manager @NestScale
Dec. 20, 2023
The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.
Hey Anas, Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you. I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts. Thanks again for choosing NestDesk for your second store! Warm regards, Chloé
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