NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.8
feedback
34
chart
#3,284
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
21%
-
Less than a month
112%
-
Less than a year
135%
-
More than a year
3%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users highlighted the quick response times and the helpfulness of the support staff, particularly mentioning names like Ann, Chloe, Kevin, Rachel, and Jenny. Users appreciated the ease of setup and the user-friendly interface of the app, making it a valuable tool for customer engagement and support. The app's features like live chat, helpdesk, and chatbot were mentioned as game-changers for increasing sales and enhancing customer experience. Some users also mentioned the seamless integration with Shopify and the ability to customize the app's appearance and themes.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 17, 2024
Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful
Nov. 8, 2024
I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.
Dear customer, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation! Happy chatting! Chloé - Customer Success Manager @NestScale
June 21, 2024
Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.
Dear customer, Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success. If you need any further assistance, please don't hesitate to reach out. We're always here to help. Thanks again! Chloé - Customer Success Manager @NestScale
May 3, 2024
Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.
Dear customer, Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her. If you ever need further assistance, don't hesitate to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 29, 2024
Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
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