NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.8
feedback
34
chart
#11,046
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
15%
-
Less than a day
35%
-
Less than a month
41%
-
Less than a year
9%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users highlighted the quick response times, personalized assistance, and dedication of the support staff, such as Rachel and Chloe. The app itself was commended for being user-friendly, easy to set up, and feature-rich, especially in terms of live chat support and integration with Shopify. Some users mentioned minor issues or suggestions for improvement, such as additional features and customization options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 17, 2024
Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful
Dear customer, Thank you so much for your kind words! 🌟 We’re happy to hear that your setup experience was smooth and that our support team could assist you quickly and effectively. Your satisfaction means the world to us, and we’re always here to help if you need anything else. Thanks for choosing our app - here’s to continued success with your setup! 🚀 Regards, Rachel - Customer Success Specialist @NestScale
Nov. 8, 2024
I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.
Dear customer, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation! Happy chatting! Chloé - Customer Success Manager @NestScale
June 21, 2024
Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.
Dear customer, Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success. If you need any further assistance, please don't hesitate to reach out. We're always here to help. Thanks again! Chloé - Customer Success Manager @NestScale
Feb. 29, 2024
Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Nov. 29, 2023
WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!
Dear customer, That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you. We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business! Cheers, Chloé - Customer Success Manager @NestScale
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