NestDesk AI Agents & AI Chat
Boost sales & service with AI Chatbot, Live Chat &...
Rating
4.8
feedback
31
chart
#5,489
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
16%
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Less than a day
35%
-
Less than a month
42%
-
Less than a year
6%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many users highlighted the quick response times, personalized assistance, and dedication of the support staff, such as Rachel and Chloe. The app itself was described as user-friendly, easy to set up, and feature-rich, making it a valuable addition to online stores. Customers appreciated the seamless integration with Shopify and the ability to provide efficient customer support through the app. However, some users mentioned minor issues like the need for additional features and improvements in visibility options for site visitors.
Highlights
Review RSS Feed
All reviews
Dec. 17, 2024
Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful
Dear customer, Thank you so much for your kind words! 🌟 We’re happy to hear that your setup experience was smooth and that our support team could assist you quickly and effectively. Your satisfaction means the world to us, and we’re always here to help if you need anything else. Thanks for choosing our app - here’s to continued success with your setup! 🚀 Regards, Rachel - Customer Success Specialist @NestScale
Nov. 8, 2024
I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.
Dear customer, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation! Happy chatting! Chloé - Customer Success Manager @NestScale
Feb. 29, 2024
Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Nov. 29, 2023
WOW - What amazing customer service! Rachel was so knowledgeable and went above and beyond to help me with my questions and issues. She was with me on Teams every step of the way during setup, sharing screens so that she could help troubleshoot any issues I had. Plus she even kept me updated with my questions long after we finished our Teams meeting. Definitely appreciate the personalised service, it made set up a breeze!
Dear customer, That's wonderful to hear! Thank you for sharing your positive experience with Rachel and our customer service. We're thrilled that Rachel provided such knowledgeable and personalized assistance to ensure a smooth setup process for you. We're always here to help, so if you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business! Cheers, Chloé - Customer Success Manager @NestScale
Nov. 24, 2023
Great Service
Dear customer, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the NestDesk app. If there's anything specific you love about it or any features you'd like to see in the future, feel free to let us know. We're always working to make the experience even better for our users. Regards, Chloé - Customer Success Manager @NestScale
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