NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.9
feedback
95
chart
#1,879
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
7%
-
Less than a month
39%
-
Less than a year
48%
-
More than a year
1%
Reviews Summary
The AI Chatbot app has received overwhelmingly positive reviews from users. Customers praise the app for its excellent customer support, quick issue resolution, and user-friendly interface. The AI Chatbot feature is highlighted as a game-changer for enhancing customer support and increasing sales. Users appreciate the helpdesk feature for streamlining ticket management and the organized FAQ section for self-service. The app's seamless integration with Shopify, cross-platform compatibility, customization options, and strong focus on security are also mentioned as key strengths. Customers specifically commend support team members like Ann, Chloe, Kevin, Rachel, and Jenny for their professionalism, expertise, and exceptional assistance. Overall, the app is highly recommended for its functionality and top-notch customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 8, 2024
I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.
Dear customer, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation! Happy chatting! Chloé - Customer Success Manager @NestScale
June 21, 2024
Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.
Dear customer, Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success. If you need any further assistance, please don't hesitate to reach out. We're always here to help. Thanks again! Chloé - Customer Success Manager @NestScale
May 3, 2024
Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.
Dear customer, Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her. If you ever need further assistance, don't hesitate to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 29, 2024
Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale
Feb. 6, 2024
Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me
Dear customer, Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way! Regards, Chloé - Customer Success Manager @NestScale
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