NS AI Chatbot, Helpdesk & FAQs for Shopify

NS AI Chatbot, Helpdesk & FAQs

NestDesk - Powerful Customer service app for Shopify stores

Rating

4.9

feedback

96

Reviews

chart

#2,780

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    7%
  • Less than a month
    40%
  • Less than a year
    48%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, highlighting the excellent customer support provided by the team. Users appreciate the quick response times, knowledgeable support staff, and the willingness of the team to go above and beyond to solve any issues. The app is praised for its user-friendly interface, seamless integration with Shopify, and the variety of features it offers, such as live chat, helpdesk, and chatbot functionalities. Customers also mention the exceptional professionalism and expertise of specific support team members like Chloe, Rachel, and Kevin. Overall, the app is highly recommended for its ease of use, helpful features, and top-notch customer service.

Highlights

Positive customer support experience
User-friendly interface and seamless integration with Shopify
Variety of features like live chat, helpdesk, and chatbot
Specific mentions of exceptional support team members like Chloe, Rachel, and Kevin
High recommendation from users

Rating Breakdown

  • 5
    91% (87 ratings)
  • 4
    9% (9 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Dec. 17, 2024

Great app with excellent support! Setup was smooth, and when I had a minor issue, the team was fast and super helpful

Store

Fumaco

Using app

--

Total reviews

2

Average rating

4.5

5 / 5 Share

Nov. 8, 2024

I installed this AI Chatbot app and needed help with the app on phone. The support was great, solved the problem in short time. The communication is top notch. I just started to use it, but I think that this is an additional method to provide customer support on time, and provide a good experience. So far I'm happy with this app and I do recommend it.

Using app

2 days

Total reviews

8

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your thoughtful review! 😊 We’re thrilled to hear that our support team could assist you quickly and that you’re enjoying the app so far. It’s fantastic to know it’s helping you provide timely and effective customer support. If you have any questions as you continue using it, don’t hesitate to reach out. Thanks for the recommendation! Happy chatting! Chloé - Customer Success Manager @NestScale

5 / 5 Share

June 21, 2024

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

Using app

8 months

Total reviews

5

Average rating

3.0

Developer Reply

Dear customer, Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success. If you need any further assistance, please don't hesitate to reach out. We're always here to help. Thanks again! Chloé - Customer Success Manager @NestScale

5 / 5 Share

May 3, 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her. If you ever need further assistance, don't hesitate to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale

5 / 5 Share

Feb. 29, 2024

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Dear customer, Thank you so much for your positive feedback! We truly appreciate it. If you have any further questions or need assistance, feel free to reach out. We're here to help! Regards, Chloé - Customer Success Manager @NestScale

All reviews

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