NS AI Chatbot, Helpdesk & FAQs
NestDesk - Powerful Customer service app for Shopify stores
Rating
4.9
feedback
94
chart
#1,803
All reviews
Rating Breakdown
Review RSS Feed
April 12, 2023
I really like how easy the app is to use and let's you visualise your business in details! Everything is straightforward and throughly explained you're not left to figure things out on your own. No need to be tech savy at all. Definitely recommend!!!!!!
Thank you for taking the time to share your experience with our app. We really appreciate it! Don't hesitate to reach out to us if you need any help. Regards, Jenny
April 5, 2023
Found this app easy to install with the help of their assistant Jenny. It was successfully done. Thank you very much.
Hi, Thank you so much for your review. It's a huge motivation for us to improve and serve customers better! If you need any assistance, feel free to contact our support team. Regards, Jenny
March 16, 2023
Simple, efficient, free! And the support team is great! Rachel helped me with everything I needed to set up my live chat.
Hi, Thank you so much for taking the time to share your experience at NestScale. Your feedback is the most meaningful gift for our every working-hard day effort to provide better products and service to our beloved customers like you. Have a great day! Cheers, Chloé
March 2, 2023
I really recommend this app. t is user friendly and customer service, Kevin is the best. He took his time patiently to solve my problem.
Hi there, I would like to say thank you for your nice review. It really made my day! If you need further assistance, feel free to let me know. Regards, Kevin
Feb. 27, 2023
Very great customer service and great up all around 100% would recommend. Great experience and need help theyre there
Thank you for taking the time to share your experience with our app and customer service. We really appreciate it! Don't hesitate to reach out to us if you need any help. Regards, Jenny
Feb. 22, 2023
It's Easy to use and looks nice! You can get help whenever you have problems. So Glad to have it!
Hi there, Thank you a lot for your nice review! If you need further assistance, feel free to contact our support team. We are happy to help you as soon as possible. Regards, Chloe
Feb. 15, 2023
Very easy to use and quick to set up as well as customize, needed customer support for some help and Rachel was quick and prompt to help and stayed connected until issue was resolved. I highly recommend this app!
Hi there, Thank you a lot for your nice review! If you need further assistance, feel free to contact our support team. We are happy to help you as soon as possible. Regards, Chloe
Jan. 3, 2023
Rachel really helped me. She was very kind. I recommend this app without hesitation. Thank you so much!
Hi there, Thank you a lot for your nice review! If you need further assistance, feel free to contact our support team. We are happy to help you as soon as possible. Regards, Rachel
Dec. 29, 2022
安装过程非常简单，客服很有耐心，非常实用，我真诚推荐，一开始我找不到争取的地方填写，也不知道怎么操作，是客服非常有耐心地以后引导我，教我怎么操作，这个软件真的太方便了，我真的特别喜欢，大家快来尝试一下叭
Hi there, Thank you so much for your review. We truly appreciate it! If you have any questions or need help, don't hesitate to contact us. Regards, Chloé
Dec. 21, 2022
Immediate assistance from helpdesk, easy to install! Flawless process, I can't wait to have customers use this new feature we added to our store. Thank you Rachel!
Using app
About 3 hours
Total reviews
1
Average rating
5.0
Thank you so much for your review. This really made my day! Let us know if you have any questions or need help. Have a nice day, and take care! Regards Rachel
Dec. 20, 2022
Quick live chat support helping me setup things when I was stuck. Quick easy setup and everything works as intended. Does what it says it will do. Good app for my website! :)
Hi there, Chloé here from NestScale team. Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us! If you have any further questions or concersn, feel free to contact us. We would be more than happy to help! Regards, Chloé
Dec. 18, 2022
Its a good app for your store with easy setup and good support.You can recommend it to other Shopify store owners.
Hi, Thank you so much for your nice review! It motivates us a lot to improve and serve customers better. If you need any help, feel free to contact us via live chat or email at [email protected]. Regards, Rachel
Dec. 12, 2022
Still early days but the support team (Rachel) helped me along the way. Really liking how you can create a draft order in the chat and send it out as a URL.
Hi Bret, Thank you so much for your nice review! It motivates us a lot to improve and serve customers better. If you need any help, feel free to contact us via live chat or email at [email protected]. Regards, Rachel
Dec. 8, 2022
The support service is amazing, at first I was unsure of how to use the app. However, Rachel's swift help resolved all my issues in minutes. I highly recommend NestDesk for all Shopify newbies.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us. If you need further help, feel free to contact us via live chat or email at [email protected] Regards, Rachel
Dec. 8, 2022
Onboarding is great and easy! Chloe is a great help and hopefully this app is a better one than the Shopify Inbox app
Hi, Chloé here from NestScale team. Thank you so much for spending your time to leave us such a lovely review! Let us know if you have any further questions or concerns! Regards Chloé
Dec. 7, 2022
Very good.I hope it can be easier.Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!
Hi Lisa, Chloé here from NestScale team. I want to thank you so much for your lovely words. This really made our day! Let us know if you have any questions or need help. Have a nice day, and take care! Regards Chloé
Dec. 2, 2022
Chloe was very helpful at guiding me thru the process of setting up the chat and answered all the questions in detail. Thankyou so much!
Hi Tisha, It's Chloé here from NestScale team. Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us! If you have any further questions or concerns, feel free to contact us. We would be more than happy to help! Regards, Chloé
Dec. 2, 2022
Really helpful and great customer service as they truly want to help and grow. They clearly want to get the best experience
Hi, Chloé here from NestScale team. Thank you so much for your kind words! We really appreciate you taking the time to share your experience with us! If you have any further questions or concersn, feel free to contact us. We would be more than happy to help! Regards, Chloé
Dec. 1, 2022
I installed the app due to site issues and needed a better way for clients to communicate the issues quickly rather than using the contact form. A lot of the Shopify apps were not working with my site but this one does. I haven't used the app much yet although it seems to function well enough for what I need, but what puts me at ease is their customer service is quick and efficient.
Thank you so much for your review. This really made our day! Let us know if you have any questions or need help. Have a nice day, and take care! Regards Rachel
Nov. 27, 2022
it is very helpful, take care of the matter seriously, carefully, very kind and support, I give a 5 stars feelback. thank you so much.
Thank you for taking the time to share your thoughts and feedback with us. We really appreciate it! If you need any help, feel free to contact us. We are happy to assist you as soon as possible! Regards, Rachel