Fortuna: AI Support Staff
Handle routine support from your existing inbox.
Developer
Fortuna
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Fortuna: AI Support Staff
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Fortuna: AI Support Staff is an AI support staff app for Shopify stores that connects with Gmail or Outlook support inbox to handle routine customer emails using live order, product, fulfillment, customer, and policy context. It allows previewing AI drafts before enabling Auto and executes eligible policy-allowed refunds below a saved cap after necessary checks. Above-cap refunds are held for merchant review, and the Auto cap does not decline automatically. The app aims to help merchants focus on exceptions while handling routine support efficiently.
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