New Reply – Native AI Helpdesk
Customer support with orders beside every conversation
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New craft
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New Reply – Native AI Helpdesk
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#15,259
Shopify
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New Reply is a Shopify App that brings customer support directly into the store admin, allowing merchants to view orders beside messages and reply in one inbox. It offers features such as assigning conversations, adding private notes, and handling various communication channels like email, WhatsApp, Instagram, Messenger, forms, and customer-account replies. Additionally, AI capabilities help prepare drafts, translations, and labels to streamline the reply process.
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