Follow app

New Reply: Shared Helpdesk

Name: New Reply: Shared Helpdesk
Brand: New craft
Rating: 5.0 (1 reviews)

Shared support inbox for email, WhatsApp and Instagram

Helpdesk

Developer

New craft

View on App Store

New Reply: Shared Helpdesk

Rating

5.0

Feedback

Reviews

Chart

#10,580

Shopify

Reviews over time

New reviews per month across the app's lifetime.

App ranking

Overall position in the Shopify App Store.

Reviews summary

New Reply is a Shopify App that brings customer support directly into the store admin, allowing merchants to view orders beside messages and reply in one inbox. The app enables users to handle various communication channels such as email, WhatsApp, Instagram, Messenger, forms, and customer-account replies, all within one platform. Additionally, AI capabilities assist in preparing drafts, translations, and labels to streamline the response process.

Rating breakdown

5 100% (1) 4 0% (0) 3 0% (0) 2 0% (0) 1 0% (0)

Reviews with text

100% (1)

Review RSS feed

Time spent using app

How long merchants keep the app installed.

Less than an hour 0%

Less than a day 0%

Less than a month 100%

Less than a year 0%

More than a year 0%

All reviews

5 / 5 Share

Oct. 4, 2026

Great app

Store Using app Total reviews Average rating

Painting Expert 19 days 8 4.3

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more.