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New Reply – Native AI Helpdesk

Name: New Reply – Native AI Helpdesk
Brand: New craft
Rating: 5.0 (1 reviews)

Customer support with orders beside every conversation

Helpdesk

Developer

New craft

View on App Store

New Reply – Native AI Helpdesk

Rating

5.0

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Reviews

Chart

#9,178

Shopify

Reviews over time

New reviews per month across the app's lifetime.

App ranking

Overall position in the Shopify App Store.

Reviews summary

New Reply is a Shopify App that brings customer support directly into the store admin, allowing merchants to view orders beside messages and reply in one inbox. It offers features such as assigning conversations, adding private notes, and handling various communication channels like email, WhatsApp, Instagram, Messenger, forms, and customer-account replies. Additionally, AI capabilities help prepare drafts, translations, and labels to streamline the reply process.

Rating breakdown

5 100% (1) 4 0% (0) 3 0% (0) 2 0% (0) 1 0% (0)

Reviews with text

100% (1)

Review RSS feed

Time spent using app

How long merchants keep the app installed.

Less than an hour 0%

Less than a day 0%

Less than a month 100%

Less than a year 0%

More than a year 0%

All reviews

5 / 5 Share

Oct. 4, 2026

Great app

Store Using app Total reviews Average rating

Painting Expert 19 days 8 4.3

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