Rating

3.8

feedback

13

Reviews

chart

#12,822

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    8%
  • Less than a month
    23%
  • Less than a year
    46%
  • More than a year
    23%

Reviews Summary

The reviews for the Shopify App show a mix of positive and negative feedback. On the positive side, many users appreciate the support team's responsiveness and assistance in resolving issues. The app is praised for its functionality in syncing Shopify stores with Newegg and the real-time synchronization it offers. Users also highlight the professionalism and helpfulness of specific team members like Swati, Neha, and Anubhav. However, there are negative aspects mentioned as well. Some users experienced difficulties with product mapping to Newegg, leading to delays in listing items. Support response times were criticized, with some users facing delays in getting issues resolved. Additionally, there were concerns about the complexity of the setup process and the need for improvement in certain areas of the app.

Highlights

Positive feedback on support team responsiveness and assistance
App functionality and real-time synchronization praised
Criticism on product mapping difficulties and delays in listing items
Mixed feedback on support response times
Concerns about complexity of setup process and areas needing improvement

Rating Breakdown

  • 5
    69% (9 ratings)
  • 4
    8% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    15% (2 ratings)
  • 1
    8% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

June 26, 2024

It was working, but the feeds and profiles stopped syncing correctly, and then the order feed stopped working. Tried to do support, but support hours are only in India. They only use Skype, so you can't even get a proper email chain to flow. Canceling our subscriptions and finding an alternative for Newegg.com/Business and Canada.

Store

Optdex

Using app

Over 1 year

Total reviews

3

Average rating

2.7

2 / 5 Share

Sept. 12, 2023

We've been trying to get this setup to feed our products but it's not working as intended and has many errors that constantly need support which does not respond quickly and 30 day trial is already over and made us pay and still not working. We are waiting to hear back on other issues again. Not sure if this can work for us in a long term. They fix 1 issue after 2 weeks and other issues pops up right after and need to wait for them to respond for days.

Store

JemJem

Using app

About 3 years

Total reviews

6

Average rating

4.5

5 / 5 Share

April 11, 2022

The item integration and listing on Newegg takes time and seems a little complicated, but the support team is always there to help me out with any questions I have.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2022

Cedcommerce is really saved lots of time and very professional app and very good support, they fix any issue you have, you can use their applications blindfully really, the app is very good and the guys are all perfect

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2021

CED has been absolutely invaluable in our integration with NewEgg. We were thrilled to be able to add just a specific collection to the NewEgg marketplace, insuring only our most desirable and profitable products went on offer there. Swati Singh, our biz dev and support Jedi has made the whole process painless, she is...just aces, full stop. She's gone above and beyond mere customer support, and has been a sterling source of sagacity through the whole experience. Highly recommend, five stars.

Using app

Over 1 year

Total reviews

17

Average rating

5.0

All reviews

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