Rating

3.8

feedback

13

Reviews

chart

#13,026

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    8%
  • Less than a month
    23%
  • Less than a year
    46%
  • More than a year
    23%

Reviews Summary

The reviews for the Shopify App show a mix of positive and negative feedback. On the positive side, users appreciate the support team's availability and helpfulness in resolving issues related to product syncing and integration with Newegg. The app is praised for its functionality and real-time synchronization capabilities, saving time for merchants. Users also highlight specific team members like Swati, Neha, and Anubhav for their exceptional support and professionalism. Additionally, the affordability of the app and the ability to expand business scope are mentioned as advantages. However, on the negative side, some users experienced challenges with product mapping to Newegg, delays in resolving issues, and difficulties in communication with the support team. There were instances where only a small percentage of items were listed after weeks of using the app, leading to frustration and doubts about its long-term suitability.

Highlights

Positive feedback on support team and functionality
Real-time synchronization and time-saving benefits
Challenges with product mapping and delays in issue resolution
Praise for specific team members like Swati, Neha, and Anubhav
Affordability and business expansion opportunities

Rating Breakdown

  • 5
    69% (9 ratings)
  • 4
    8% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    15% (2 ratings)
  • 1
    8% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

June 26, 2024

It was working, but the feeds and profiles stopped syncing correctly, and then the order feed stopped working. Tried to do support, but support hours are only in India. They only use Skype, so you can't even get a proper email chain to flow. Canceling our subscriptions and finding an alternative for Newegg.com/Business and Canada.

Store

Optdex

Using app

Over 1 year

Total reviews

3

Average rating

2.7

2 / 5 Share

Sept. 12, 2023

We've been trying to get this setup to feed our products but it's not working as intended and has many errors that constantly need support which does not respond quickly and 30 day trial is already over and made us pay and still not working. We are waiting to hear back on other issues again. Not sure if this can work for us in a long term. They fix 1 issue after 2 weeks and other issues pops up right after and need to wait for them to respond for days.

Store

JemJem

Using app

About 3 years

Total reviews

6

Average rating

4.5

5 / 5 Share

April 11, 2022

The item integration and listing on Newegg takes time and seems a little complicated, but the support team is always there to help me out with any questions I have.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2022

Cedcommerce is really saved lots of time and very professional app and very good support, they fix any issue you have, you can use their applications blindfully really, the app is very good and the guys are all perfect

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2021

CED has been absolutely invaluable in our integration with NewEgg. We were thrilled to be able to add just a specific collection to the NewEgg marketplace, insuring only our most desirable and profitable products went on offer there. Swati Singh, our biz dev and support Jedi has made the whole process painless, she is...just aces, full stop. She's gone above and beyond mere customer support, and has been a sterling source of sagacity through the whole experience. Highly recommend, five stars.

Using app

Over 1 year

Total reviews

17

Average rating

5.0

All reviews

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