Hanz Driven review for Nextsale ‑ Social Proof App
Jan. 26, 2024
I’ve had trouble with this app and tried to set it up for a while with no success. But when I put my hands down the support was very helpful. Neo went above and beyond to support and make us happy. He helped me to set up 3 campaigns and double-checked with me interactively. So we finally set everything up and the app works perfectly. Hope it will be fine for a long time with no trouble, but I’m sure if anything happens Neo will be somewhere around to support and help. Highly Recommended App.
Dear merchant, I'm sorry to hear about your bad experience so far. Let me provide a brief on what has been the case. As we communicated earlier, the issue is an invalid token that is related to your store. We've asked the Shopify Partners' team to help us uninstall the Nextsale app manually, but they mentioned that this kind of request should come from a merchant directly. So, we've provided you with a ticket number that you can address to the Merchants' Support team further, with a request to manually delete the Nextsale app from your store. After that, we'll install the app and maintain it accordingly as of now we can't do anything due to an invalid token issue. Please note that all your payments were refunded fully before it. We're more than happy to help you as soon as the Shopify Merchant's Support team removes our app manually. Please reach out to our support via live chat on the app console. We're looking forward to hearing from you soon. Best, Nextsale app support team
NextSale Social Proof and Sales Pop Ups - Shopify App...