Nibble – AI Negotiation
Nibble – AI Make an Offer Tool – Free to...
Rating
4.6
feedback
19
chart
#2,811
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
5%
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Less than a month
11%
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Less than a year
79%
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More than a year
5%
Reviews Summary
Nibble is a highly praised app by ecommerce merchants, with many positive aspects highlighted in the reviews. Users appreciate the ease of installation and the effectiveness of the app in engaging customers and increasing sales. The Nibble team's customer service is commended for being responsive and helpful, providing support and suggestions to enhance the user experience. The app's ability to personalize negotiations, integrate seamlessly with e-commerce platforms, and offer a fun and interactive way for customers to negotiate prices are all mentioned as key strengths.
Highlights
Review RSS Feed
All reviews
May 14, 2024
We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.
May 6, 2024
I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory. What I don't like. We would have liked to try it out once, start a campaign to see how it is received. Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of the button. The surprise: it's not possible. In fact, it is only possible if you sign a one-year contract, i.e. a minimum of 6000 USD + 2%. That is an absurdity. With this sentence the conversation with the support was over. Further inquiries remained unanswered. Even the "Whitelabel" solution is only available in the Enterprise plan. So even with 499 USD + 2% sales fee you have to leave the advertising for it. Conclusion: Cool tool, bad pricing policy, inflexible support. But as always, someone will come along who does exactly the same thing only better :-)
Thank you for your balanced review and for including postive feedback as well as your concerns. Apologies if it wasn't clear in our support conversation over the weekend, our pricing is a 2% commission on completed sales and the $499 is a minimum monthly spend, not $499 a month+2%. As we are a small team we cannot do substantial customisation work, including new languages, without a 12 month commitment. This is why its only available on the enterprise plan and this is why we don't advertise this on the Shopify listing. We are adding languages and features all the time and hope to be able to offer German with a much shorter commitment by the end of this year. We will let you know when this is possible in case you would like to reconsider.
March 1, 2024
We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.
April 23, 2023
I absolutley love this add. easy to install and set up your ranges. once done and you have a play its fantastic and a playful way to negotiate. 5 stars from me. keep up the good work.
April 21, 2023
I have been super happy with Nibble. We have seen great conversions and at lesser discounts that we typically offer. Additionally, the Nibble team has been incredibly responsive to design and feature feedback. I couldn't be happier with the product and the team.
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