Nibble – AI Negotiation
Nibble – AI Make an Offer Tool – Free to...
Rating
4.7
feedback
30
chart
#2,878
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
3%
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Less than a month
13%
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Less than a year
77%
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More than a year
3%
Reviews Summary
Nibble is a highly praised app by ecommerce merchants, with many positive aspects highlighted in the reviews. Users love how easy it is to install and use, with a high percentage of chats resulting in purchases. The customer service is described as superb, with the support team being responsive and helpful. Nibble is commended for its effectiveness in engaging customers, maintaining branding, and increasing user engagement and conversions. The negotiation feature is seen as a money-saving alternative to straight discounts, providing a personalized shopping experience for customers. However, some users have raised concerns about the pricing policy, lack of flexibility in customization without additional costs, and limited language support for certain features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 14, 2024
We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.
May 6, 2024
I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory. What I don't like. We would have liked to try it out once, start a campaign to see how it is received. Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of the button. The surprise: it's not possible. In fact, it is only possible if you sign a one-year contract, i.e. a minimum of 6000 USD + 2%. That is an absurdity. With this sentence the conversation with the support was over. Further inquiries remained unanswered. Even the "Whitelabel" solution is only available in the Enterprise plan. So even with 499 USD + 2% sales fee you have to leave the advertising for it. Conclusion: Cool tool, bad pricing policy, inflexible support. But as always, someone will come along who does exactly the same thing only better :-)
Thank you for your balanced review and for including postive feedback as well as your concerns. Apologies if it wasn't clear in our support conversation over the weekend, our pricing is a 2% commission on completed sales and the $499 is a minimum monthly spend, not $499 a month+2%. As we are a small team we cannot do substantial customisation work, including new languages, without a 12 month commitment. This is why its only available on the enterprise plan and this is why we don't advertise this on the Shopify listing. We are adding languages and features all the time and hope to be able to offer German with a much shorter commitment by the end of this year. We will let you know when this is possible in case you would like to reconsider.
March 1, 2024
Heard about Nibble and was delighted to have them speak at our ticketing conference a few years ago, we used them this year to help negotiate, rather than discount our last few tickets, and the users have loved it, with a couple wanting to use on their own events. It's easy to use and support is always there, but rarely used, as the platform is so solid.
March 1, 2024
We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.
July 17, 2023
Using nibble on multiple stores now , user engagement increased drastically , support is very friendly, helpful , and quick to solve any issues such as customization at no extra cost. Best thing I love about nibble is how easy it is to set up a rule it works perfectly fine with every store we run. Get rid of discount codes and annoying pop-ups nibble is the way to go, I highly recommend this software!
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