Nibble – AI Negotiation
Let customers make an offer with AI for D2C &...
Rating
4.8
feedback
17
chart
#2,984
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
6%
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Less than a year
88%
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More than a year
6%
Reviews Summary
Nibble is a highly praised app by ecommerce merchants, with many positive aspects highlighted in the reviews. Users appreciate the effectiveness of Nibble in engaging customers and increasing sales through price negotiations. The app is described as easy to install and use, with a seamless integration with e-commerce platforms. Customers also commend the superb customer service provided by the Nibble team, noting their responsiveness and helpfulness. Additionally, the ability to personalize the chatbot and tailor the negotiation experience to fit the brand's tone of voice is a standout feature. However, some negative aspects mentioned include the pricing policy, especially for additional features like German translation and whitelabel solutions, which some users found to be inflexible and costly.
Highlights
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All reviews
May 14, 2024
We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.
May 6, 2024
I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory. What I don't like. We would have liked to try it out once, start a campaign to see how it is received. Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of the button. The surprise: it's not possible. In fact, it is only possible if you sign a one-year contract, i.e. a minimum of 6000 USD + 2%. That is an absurdity. With this sentence the conversation with the support was over. Further inquiries remained unanswered. Even the "Whitelabel" solution is only available in the Enterprise plan. So even with 499 USD + 2% sales fee you have to leave the advertising for it. Conclusion: Cool tool, bad pricing policy, inflexible support. But as always, someone will come along who does exactly the same thing only better :-)
Thank you for your balanced review and for including postive feedback as well as your concerns. Apologies if it wasn't clear in our support conversation over the weekend, our pricing is a 2% commission on completed sales and the $499 is a minimum monthly spend, not $499 a month+2%. As we are a small team we cannot do substantial customisation work, including new languages, without a 12 month commitment. This is why its only available on the enterprise plan and this is why we don't advertise this on the Shopify listing. We are adding languages and features all the time and hope to be able to offer German with a much shorter commitment by the end of this year. We will let you know when this is possible in case you would like to reconsider.
March 1, 2024
We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.
April 19, 2023
As a retailer, I have been using Nibble for a few months now, and I must say it has been great for my business. Nibble has provided me with a powerful price negotiation tool that has helped me increase sales and retain customers. With Nibble, I can negotiate prices with customers in real-time, providing them with a personalized shopping experience that keeps them coming back for more. I love how Nibble integrates seamlessly with my e-commerce platform, making it easy to manage negotiations and monitor sales. The customer support team has been incredibly helpful and responsive to any questions or issues that have arisen. Overall, I am very satisfied with Nibble and highly recommend it to any retailer looking to boost sales and provide a better shopping experience for their customers.
Dec. 22, 2022
The app does what it is supposed to do, and we feel it is extracting sales which we would normally not get without this tool. One recommendation: Upon reading the transcripts of the nibble negotiations, I feel that your developers should try to build in a bit of extra intelligence to account for the increasingly poor English grammar and spelling that I am seeing out there (assuming of course an English language version of the Nibble app is being used) Nibble is not quite understanding a number of responses from customers when poor grammar and spelling is involved. A bit of tongue-in-cheek here, but true, nevertheless!
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