Notch – Customer Support Suite
Notch - Full Customer Support Suite
Rating
5.0
feedback
5
chart
#4,646
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
20%
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Less than a year
60%
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More than a year
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Reviews Summary
Notch is highly praised by users for its ability to significantly reduce customer support workload, improve SLAs, and enhance customer satisfaction. Users appreciate the seamless integration and personalized support provided by Notch's AI capabilities. The app has been described as a game-changer that allows businesses to focus on growth initiatives while maintaining top-notch customer service. Users also highlight the professional and transformative impact of Notch on their operations, recommending it for both complete outsourcing and partial supplementation of customer service efforts.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 3, 2024
I cannot say enough about Notch. It's simply amazing! I've been using Notch for a month now, and it has taken over 95% of my customer support workload. For a growing business like mine, this is priceless. I'm not exaggerating when I say 95%—it's that dramatic. I finally have free time for the important stuff.... Since implementing Notch, our SLAs have significantly improved, as I'm no longer the sole responder to every ticket. CSAT scores very high. Notch has exceeded my expectations in every way. Highly recommend!
April 11, 2024
Notch's AI customer service solution has been a game-changer for our e-commerce operations, enabling us to dramatically improve our customer satisfaction and scale efficiently. The integration was seamless, and its AI capabilities impressively adapted to our specific needs, providing personalized support that rivals human interaction. Thanks to Notch, we've not only seen an enhancement in customer service quality but also significant operational efficiency, allowing our team to focus on growth initiatives. If you're in e-commerce and looking to elevate your customer service experience, Notch is an invaluable tool worth considering. Its impact on our business has been transformative, offering both power and simplicity in a single solution.
April 10, 2024
These guys came into my business and literaly gave me my LIFE back! As a founder you're the chief everything officer, having the notch team come in and take over so quickly and in a very professional manner was a huge win for us! We are looking forward to our continous partnership with notch as we grow. Would highly reccomend Notch to anyone looking to either completely outsource or even partially supplement their customer service efforts. 10/10!
March 7, 2024
We've been using Notch for the months now and couldn't be happier with the results, as it significantly increased our customer satisfaction rate. What sets this app apart is its ability to provide support/assistance to our customers which does not feel automated in any way. In addition, the Notch team constantly goes above and beyond, pushing the boundaries of what's usually possible in automated customer support service. Notch is an invaluable asset to our business, allowing us to provide top-notch customer service without sacrificing the personal touch that sets us apart. If you're looking for an automated support solution that feels anything but automated, I highly recommend giving Notch a try.
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