Rating
1.7
feedback
2
chart
#16,292
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
50%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are quite polarized, with one user giving it a 1-star rating due to issues with functionality and customer support. The user mentioned that the app caused changes in their shop that were not easily reverted, leading to frustration. On the other hand, a 5-star review highlighted the app's simplicity and effectiveness in enabling tax-free orders for B2B customers within the EU. Despite the negative experience of one user, the positive review praised the app for its ability to fulfill a specific need.
Highlights
Review RSS Feed
All reviews
Oct. 10, 2024
App Doesn't work. Nobody was able to fix issue. Emails are bouncing back without any answer. App did changes in my shop by adding to each customer "do not charge taxes". It was not reverted after removing app. Simply disaster. Do not touch this app!!!
Thank you for your feedback, and we’re truly sorry for the issues you’ve experienced. The 'Do Not Collect Tax' appears because you had exempted these customers from tax. Please remove the exemption for these customers before uninstalling the app. We also conveyed this information through support within three hours of your ticket, but unfortunately, we haven’t heard back from you. Please consider reconnecting with us so we can ensure everything is fully resolved to your satisfaction.
Feb. 27, 2024
Small but mighty! It is nice to see a simple app for simple tasks. This app did exactly what we needed, and now we can offer tax-free orders for B2B customers within the EU.
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