Novat ‑ Tax Exempt
The reviews are sharply mixed, with one merchant reporting a severe negative experience and another praising the app for doing a simple job well. On the positive side, the app is described as small, straightforward, and effective for enabling tax-free orders for B2B customers in the EU, suggesting it can be a good fit for merchants with a simple use case. On the negative side, a reviewer says the app did not work, support was unresponsive, emails bounced, and the app made unwanted changes to customer records that were not reverted after uninstalling. Overall, the app appears useful when it functions as intended, but there are serious concerns about reliability, support, and cleanup after removal.
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App Doesn't work. Nobody was able to fix issue. Emails are bouncing back without any answer. App did changes in my shop by adding to each customer "do not charge taxes". It was not reverted after removing app. Simply disaster. Do not touch this app!!!
Thank you for your feedback, and we’re truly sorry for the issues you’ve experienced. The 'Do Not Collect Tax' appears because you had exempted these customers from tax. Please remove the exemption for these customers before uninstalling the app. We also conveyed this information through support within three hours of your ticket, but unfortunately, we haven’t heard back from you. Please consider reconnecting with us so we can ensure everything is fully resolved to your satisfaction.
Small but mighty! It is nice to see a simple app for simple tasks. This app did exactly what we needed, and now we can offer tax-free orders for B2B customers within the EU.
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