Novat ‑ Tax Exempt
The reviews for this Shopify app are polarized, with one user giving it a 1-star rating due to issues with functionality and customer support. The user mentioned that the app caused unwanted changes in their shop and had difficulty getting assistance. On the other hand, a 5-star review praised the app for its simplicity and effectiveness in enabling tax-free orders for B2B customers in the EU.
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App Doesn't work. Nobody was able to fix issue. Emails are bouncing back without any answer. App did changes in my shop by adding to each customer "do not charge taxes". It was not reverted after removing app. Simply disaster. Do not touch this app!!!
Thank you for your feedback, and we’re truly sorry for the issues you’ve experienced. The 'Do Not Collect Tax' appears because you had exempted these customers from tax. Please remove the exemption for these customers before uninstalling the app. We also conveyed this information through support within three hours of your ticket, but unfortunately, we haven’t heard back from you. Please consider reconnecting with us so we can ensure everything is fully resolved to your satisfaction.
Small but mighty! It is nice to see a simple app for simple tasks. This app did exactly what we needed, and now we can offer tax-free orders for B2B customers within the EU.
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