Mulligan-Mafia review for NovaTomato: Print On Demand
Sept. 6, 2023
Well, the design lab is great in theory, but the colors on the mock ups DO NOT match what actually comes on the products. And it's not even close. Then there's the sizing chart. Pay very close attention to that. I ordered the largest polo shirt they offer and it was at least two sizes smaller than what would fit me. I spent countless hours designing almost 100 products for my store and now can't use any of them. Don't bother with customer service, they will just give you the runaround and ask you a million ridiculous questions and then tell you you're just out of luck if you want a refund. I could have probably dealt with the color issues, but the tiny sizes the garments come in puts this company that I had high hopes for in the "nope" bucket.
We appreciate your valuable feedback and sincerely apologize for the issues you encountered with our products. We deeply regret that they did not meet your expectations. We understand your concerns regarding color accuracy, as it can be challenging to achieve a perfect match due to various factors such as display monitor settings and fabric variations. Nevertheless, we are committed to improving in this aspect. Please be assured that we are actively addressing the sizing concerns raised by our customers. Our products are produced in accordance with our size chart. We greatly value customer feedback and take it seriously as we continuously strive for improvement. We're sorry to hear about your customer service experience. Your input helps us improve, and we hope to have another chance to meet your expectations in the future. Thank you for your patience and understanding. Sincerely, Anton NovaTomato Team
