Novel Shoppable Video & UGC
Novel Shoppable Video
Rating
4.7
feedback
37
chart
#2,237
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
0%
-
Less than a month
41%
-
Less than a year
54%
-
More than a year
0%
Reviews Summary
The Novel app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its ease of use, seamless onboarding process, and the ability to enhance their websites with shoppable videos and user-generated content. The customer service and support provided by the Novel team are highlighted as exceptional, with users mentioning quick responses to inquiries and personalized assistance. Additionally, the app is commended for its impact on increasing engagement, conversion rates, and overall customer experience on Shopify websites. However, there is one negative review that criticizes the scalability of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 14, 2025
So far, it's great! Slick UX, and very easy to set up. My only complaint is that I'm not able to get the font on the headline to match our theme properly. Not sure what I'm doing wrong but I submitted a support ticket.
March 29, 2025
Great app. The founder is awesome and spent an hour personally onboarding me. Great attention to detail on all fronts. Can’t wait to use this in some interesting ways.
March 18, 2025
Without a doubt, one of the best onboarding I've ever experienced. I was guided through a step by step process of how to easily take advantage of all the app had to offer, and it was a lot! I didn't feel rushed and I truly felt like they wanted me to be successful. I'll be the first tell you I fumble when it comes to tech but this app was super easy which made my work fun~! I would give 10 stars if it were an option.
March 13, 2025
I LOVE this app! For a long time, we were looking for a way to enhance our site with video. We're very active on social media, and this was honestly the perfect solution—easy to set up, seamlessly connect to our socials, and curate videos for specific pages. Plus, we can effortlessly use assets we’ve already published to enhance the customer journey on our website. I highly recommend it—10/10!
Feb. 21, 2025
Easy to use – we see 10-20% of users engage with the content on both landing & product pages, so clearly it's actionable content. Developers worked with us on a plan to bridge the gap between growth & scale, which is much appreciated. Would recommend.
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