Parcel Protect
The reviews are overwhelmingly positive, with merchants praising the app’s easy integration, automatic insurance coverage for all Shopify orders, and a claims process that is simple and flexible. Customers also highlight strong support from the team, describing customer service as fantastic, timely, and highly responsive when integration challenges arise. Several reviewers say the app reduces stress by removing the need to manually purchase insurance for each shipment and helps them focus more on sales and operations. The main negative aspect is not about the app’s core functionality, but rather the initial integration complexity for some stores and operating setups. One reviewer mentioned that their business had a few unusual requirements, but the team handled them well and provided solutions. Overall, the feedback suggests the app is reliable, practical, and well-supported, with very little criticism beyond the need for tailored setup in some cases.
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Product is easy to integrate and customer service is fantastic. Fantastic alternative to traditional insurance options, seamless claims service, and the porch protection is a winner. Would highly recommend if you need a reputable freight insurance product.
Parcel Protect has been one of the best apps we've used. Initially, we had to purchase road delivery insurance for each order separately, but now, with this app, all orders on Shopify are automatically insured. This means no more worrying about forgetting to buy coverage for individual shipments. The claims process is also simple and flexible, allowing either the merchant or the customers to file. Plus, the team offers excellent support, making the experience even smoother!
Dash and the team have been amazing to deal with. Our store had a few curve balls for the guys relating to the integration and the way we operate. The guys took it all in stride and came up with timely solutions which have now allowed us to focus more on the sales side of the business and not loose any sleep about lost or damaged orders. Thanks guys keep up the good work.
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