石鹸工房COCOON（コクーン） review for StoreCRM | LINE連携 | メール＋LINE配信
July 30, 2025
機能がありすぎてまだ使いこなせていませんが、カゴ落ちや誕生日のシナリオ等活用しています。 操作に不慣れでも、手厚くサポートいただけるので、非常に心強いです！ オープン時に独自ドメインに接続した際、少し動作が不安定になったので（その際もすぐさまサポートの方に対応いただけました）、その部分だけ今後改善していただけるとより安心かと思います。 There are so many features that I haven’t fully mastered the app yet, but I’m already making good use of the abandoned cart and birthday scenarios. Even though I’m still not fully familiar with how to use Shopify, the support team has provided thorough assistance, which has been incredibly reassuring! When I first connected my custom domain at launch, the app became a bit unstable, but the support team responded right away. If that part can be improved in the future, it would make the experience even more reliable.
Thank you so much for your valuable feedback and kind words. We’re delighted to hear that you’re already making good use of the abandoned cart and birthday automation scenarios! It's also very encouraging for our team to know that our support has helped you feel more confident, especially while you're still getting familiar with Shopify. Regarding the temporary instability that occurred when connecting your custom domain — we’ve identified the cause and have already implemented a fix. The issue has been fully resolved, and we’ve taken steps to ensure it won’t happen again. We sincerely apologize for the inconvenience at the time and truly appreciate your patience. We're committed to continuously improving the stability and ease of use of the app, and we look forward to supporting your success moving forward.
