Octane AI: Advanced Quiz Maker
Shopify Quiz | Octane AI
Rating
4.8
feedback
254
chart
#752
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
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Less than a month
20%
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Less than a year
59%
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More than a year
20%
Reviews Summary
The reviews for the Octane AI Shopify App are overwhelmingly positive, highlighting the app's effectiveness in capturing emails, increasing sales, and improving customer engagement through quizzes. Customers consistently praise the exceptional customer support provided by team members such as Ivana, Ariel, Mark, and Marina, noting their quick responses, clear guidance, and willingness to go above and beyond to help with any issues. Users appreciate the seamless integration process, user-friendly interface, and the significant impact the app has had on their revenue and customer experience. However, there are a few mentions of minor issues such as the need for additional design functions and improvements in AI logic accuracy.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 28, 2025
App looks great onsite and the customer support (Ivana) was very helpful and responsive in setting up and testing our quiz. Great customer service/people! The app/tech itself is a little clunky: 1. They use external integrations for all results - it doesn't carry the results emails natively (even the simplest ones that would just send a copy of the results) so for simple alerts to customers and sales teams you need to set up more complicated external app integrations. 2. No way to see customer paths. For more complex sales, it would be helpful to see the exact path each customer took and/or their answer to each question which isn't possible. You can only see the link to their results page which is useful but lacks context, especially for more complex sales where different accessories/upsells could be offered if the sales team was aware of the customer path/answers. 3. Relatively Expensive: for the amount of work that needs to be done to set it up (plus the above limitations) the app is pretty expensive. I honestly didn't do too much research into alternatives so that's on me. Also, I have four brands so rolling this out across four stores would be incredibly expensive if we decide to do it. Right now we are testing to see the ROI. We look forward to more development on the app that hopefully addresses the technical issues, and perhaps a tiered pricing program for larger companies with multiple stores.
Feb. 3, 2025
Huge thanks to Octane AI's support team for helping me customize my results page! Ariel and Ivana were incredibly supportive throughout the conversation, They were very much responsive, patient, and went above and beyond to ensure everything was perfect. Their expertise and dedication made the process seamless, and I couldn’t be happier with the results.
Jan. 15, 2025
The product is great and easy to use. We've had great success capturing emails and sales with our quizzes. Most importantly, though, the customer support is top-notch. I've been using Octane for several years now. Whenever I have a question or issue, I send over an email, and I get quick, helpful, thorough responses immediately (Ivana and Ariel are part of the support team and have been incredibly helpful always). I highly recommend this great product and service!
Jan. 10, 2025
Great support ! Ariel has been very helpful throughout the process of setting up and configuring the application. He provided clear guidance, answered all my questions, and ensured everything was running smoothly.
Jan. 10, 2025
Ivana and Ariel helped us with some design issues we were having with text wrapping in the middle of a word. The team looked into the issue, resolved it and provided the CSS code of the update. I appreciate their communication and quick resolution.
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