Rating

4.8

feedback

247

Reviews

chart

#731

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    20%
  • Less than a year
    60%
  • More than a year
    18%

Reviews Summary

Octane AI has received overwhelmingly positive reviews from users, with many highlighting the exceptional customer support provided by team members such as Ivana, Ariel, Marina, and others. Users appreciate the ease of setting up the app, the effectiveness of the quiz feature in driving revenue and engagement, and the continuous support offered by the team. However, a few users mentioned a desire for additional design functions and improvements for visually impaired users. Some users also experienced challenges with language barriers and response times in customer service.

Highlights

Exceptional customer support
Effective quiz feature driving revenue
Ease of setting up the app
Desire for additional design functions
Challenges with language barriers and response times in customer service

Rating Breakdown

  • 5
    93% (229 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

I have only been impressed with both Octane AI as an app, as well as their incredible customer service. The integration was seamless, the design set up was straightforward with the CS team always there to support when I did have any questions. While the whole Octane team has been helpful throughout, Ariel and Ivana in particular have gone above and beyond to support PAWD DRINKS! Don't look any further if you are looking for a quiz to massively improve your customer experience!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 15, 2024

Very helpful support! Shout out to Ariel for all of his help!!

Store

Healf

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 14, 2024

I've been very happy with the engagement and sales we are seeing from our Octane quiz so far. Support - especially Arielle and Ivana - have been super responsive in helping me with my questions.

Using app

25 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

We recently implemented Octane AI to create a customized quiz that recommends products based on in-depth responses. The support from their team—especially Ariel and Ivana—has been outstanding. They've shown incredible patience and guided us through each step of the quiz logic setup. We're truly impressed! Thank you Ariel, Ivana, and the entire Octane AI team!!

Using app

About 2 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 6, 2024

Octane is really amazing! The app itself is fantastic, and their support is top-notch . Ariel was especially helpful with the customizations I needed for the quiz—he explained everything clearly and responded promptly to all my questions.

Using app

9 days

Total reviews

8

Average rating

5.0

All reviews

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