Odoo Integration

Hello, Thank you for your feedback. We understand your concern and would like to clarify a few points. In the SaaS model, it’s standard practice to request payment details for a free trial, which is managed directly by Shopifly. This connector links Odoo, an open-source tool, with Shopifly. As a third-party provider, we’ve developed this integration to ensure a seamless experience, which requires significant effort and resources on our end. We’re sorry to hear about your experience with the billing prompt. If you declined the charge, no payment should have been processed, and we’d be happy to assist if there’s any confusion. We truly value your input, but we kindly ask you to reconsider the one-star rating, as it significantly impacts our small team and the hard work we’ve put into this connector. Please feel free to reach out to us directly so we can address any concerns and improve your experience. Best regards, Techmarbles.

Dear Shaman-Stone, I’m truly sorry to hear about your experience and any frustration this has caused. I completely understand your concern regarding the charge. However, please note that subscription billing is managed directly by Shopify, and we unfortunately don’t have control over how or when the charges are applied after the trial period ends. Regarding your attempts to reach us, we’ve thoroughly checked our support channels, but we couldn’t find any messages from you via email or WhatsApp. It’s possible that there was a technical issue or a miscommunication, and we sincerely apologize if you felt unheard. We truly value our customers and take feedback seriously. If there’s anything we can do to assist you further, please let us know—we’d be happy to help. Additionally, we kindly ask you to reconsider posting a negative review, as our team works tirelessly to provide a great experience, and reviews significantly impact small businesses like ours. Please let us know how we can assist you further. Looking forward to your response. Best regards, Techmarbles Translated in french Cher/Chère Shaman-Stone, Je suis sincèrement désolé(e) d'apprendre votre expérience et comprends parfaitement votre frustration concernant ce prélèvement. Cependant, veuillez noter que la facturation des abonnements est directement gérée par Shopify, et nous n'avons malheureusement pas de contrôle sur la façon dont les frais sont appliqués après la fin de la période d'essai. Concernant vos tentatives de contact, nous avons vérifié nos canaux de support, mais nous n'avons trouvé aucun message de votre part par e-mail ou WhatsApp. Il est possible qu'il y ait eu un problème technique ou un malentendu, et nous nous excusons sincèrement si vous avez eu l'impression de ne pas être entendu(e). Nous attachons une grande importance à nos clients et prenons leurs retours très au sérieux. Si nous pouvons vous aider d’une quelconque manière, n’hésitez pas à nous le faire savoir – nous serions ravis de trouver une solution. De plus, nous vous demandons gentiment de reconsidérer la publication d’un avis négatif, car notre équipe travaille sans relâche pour offrir la meilleure expérience possible, et les avis ont un impact significatif sur les petites entreprises comme la nôtre. N’hésitez pas à nous dire comment nous pouvons vous aider davantage. Dans l’attente de votre réponse. Cordialement, Techmarbles

Thanks for your review. After carefully looking at your problem, it was issue on servers during good friday sale. To resolve this, we have upgraded our servers. Let us know if we can assist you further.