OGO Australian Print on Demand
Australian Print-on-Demand T-shirt Drop Shipping by OGO POD
Rating
2.8
feedback
14
chart
#1,802
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
14%
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Less than a year
64%
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More than a year
14%
Reviews Summary
The reviews for the OGO app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include the high print and color quality, good customer service experiences, ease of use, and prompt responses from the support team. Users appreciate the Australian-owned base products, the quality of clothing for customers, and the fast turnaround times. However, negative feedback revolves around issues with shipping delays, inconsistent printing quality, long processing times, and frustrations with customer service responsiveness. Some users have experienced delays in fulfillment, confusion with order timelines, and dissatisfaction with the overall service provided by OGO.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 29, 2025
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
July 11, 2024
To be honest, I did test orders with Gelato and Printful also, and for me OGO was the best one in terms of the print and colour. I can say the other two were from QLD which I already got refunds for both, because to me they were that bad, and to think OGO was cheaper and turned out to be the best of those other two! Could be a little faster in their shipping time, but the quality made up for it.
Store
My Store
Using app
28 days
May 21, 2024
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great. I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days. I have removed over 100 items from my website and will be looking for a company that will actually do their job.
Hi Jess and the team at The First Chapter Book Shop. We are sorry to see your review and feedback about your less-than-positive experience with OGO. Our customer service replies have always been prompt to your enquiries, and we provide transparent updates on the estimated production times regularly. There have been periods where our production and lead times are on the higher end of estimates, but we have always been transparent. While we strive for an average production turnaround of 3-5 business days, our website advises total production, quality control, packing, and shipping turnaround times of approximately 8-15 business days for standard orders. During times of high demand, production times may be higher. This was communicated to you through a number of emails. Our team promptly ensured that the reported damaged item was replaced and sent out at no cost, per our defects guarantee. Whilst we have various stages of quality control checks, sometimes a defect in the garment may slip through. In those cases, we always promptly address them with free replacements as has occurred. We thank you for your time working with OGO and wish you all the best with your ventures. Kind Regards, The OGO Team
March 7, 2024
Not sure if this is a scam app. We installed, setup products, have orders paid and placed and no sign anything is actually being fulfilled. Be careful!
Hi, we hoped you could have stayed in contact with our support team before leaving a review with so little context. To provide a clearer picture, our team received one email enquiry from you, of which we updated the thread five times over several days, and to which you replied only with a simple 'Thank you' before leaving this review. So we're perplexed with your review, especially to be called a scam. Our team is available at all times to update you on orders and fulfilment times. We're very upfront and transparent about production times and any possible delays. As noted in our email, OGO's production was severely impacted by the February Victorian Storm Power and NBN outages. Production times have been affected but are now back on track. Our team is proud to be based in Melbourne's foothills and support other local partners and suppliers. Unfortunately, at times, we can be at the mercy of Mother Nature. We appreciate all our 2000+ store partners' support during this time. Kind Regards, Zhen (Co-Founder) & the OGO team
Jan. 17, 2024
Shipping is too long. They don't have strong communication when delays occur. Printing is not very good at all. Sometimes the designs come up wrinkled. I switched providers recently and had no issues with them.
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