OGO Australian Print on Demand
Australian Print-on-Demand T-shirt Drop Shipping by OGO POD
Rating
2.8
feedback
6
chart
#2,848
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
-
Less than a month
0%
-
Less than a year
83%
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More than a year
17%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being straightforward and providing variation options. Customers appreciate the support team's efforts in resolving issues and the quality of the products, such as shirts and prints. However, negative themes include long shipping times, inconsistent communication, delays in fulfilling orders, and issues with product quality. Some customers have expressed dissatisfaction with the customer service and have chosen to switch to other providers due to these issues.
Highlights
Review RSS Feed
All reviews
April 13, 2025
I only can say keep up your process production and shipping. Be more reliable...! More products as well...It seems same old products nothing branch out.
Jan. 29, 2025
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
May 21, 2024
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great. I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days. I have removed over 100 items from my website and will be looking for a company that will actually do their job.
Hi Jess and the team at The First Chapter Book Shop. We are sorry to see your review and feedback about your less-than-positive experience with OGO. Our customer service replies have always been prompt to your enquiries, and we provide transparent updates on the estimated production times regularly. There have been periods where our production and lead times are on the higher end of estimates, but we have always been transparent. While we strive for an average production turnaround of 3-5 business days, our website advises total production, quality control, packing, and shipping turnaround times of approximately 8-15 business days for standard orders. During times of high demand, production times may be higher. This was communicated to you through a number of emails. Our team promptly ensured that the reported damaged item was replaced and sent out at no cost, per our defects guarantee. Whilst we have various stages of quality control checks, sometimes a defect in the garment may slip through. In those cases, we always promptly address them with free replacements as has occurred. We thank you for your time working with OGO and wish you all the best with your ventures. Kind Regards, The OGO Team
Jan. 17, 2024
Shipping is too long. They don't have strong communication when delays occur. Printing is not very good at all. Sometimes the designs come up wrinkled. I switched providers recently and had no issues with them.
Jan. 24, 2024
App is straight forward and basic, but ok to use that provides variations options. After some hiccups at the starts, Zhen from support worked patiently with me and tech support to find the issue (which was may faulty having extra characters in the order prefix). The quality of the Shirts (ASColour) and the quality and brightness of the print is second to none. I used Printify and Gelato, these guys are 100% my preference. The support for me has been the real winner and worked with me to improve my products . Thank you.
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