OGO Australian Print on Demand
The reviews for this Shopify App are mixed, with a range of ratings from 1 to 5 stars. One common theme among the negative reviews is the issues with product syncing, long shipping times, poor printing quality, and inconsistent customer service. Customers have expressed frustration with delays in orders, damaged products, and lack of communication during delays. Some users have even switched to other providers due to these issues. On the positive side, there are mentions of good print quality, helpful support from the team, and ease of use of the app.
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List of issues encountered: - all my products uploaded didn't sync on their end and after emailing for a week for help finally they resolved the issue. - my orders took a month to come after emailing for updates. - when they finally arrived there was a massive smudge on the shirt which they said was in my design. However, that same design I printed with Printful and the shirt they made (took five days) was perfect and exact to my design. Do not use these guys. 0/10 experience.
I only can say keep up your process production and shipping. Be more reliable...! More products as well...It seems same old products nothing branch out.
Overall dissatisfied with ther reliability. Sometimes they’re quick, sometimes they’re slow. Currently there are orders that have been waiting 6 weeks to fulfill. Am still awaiting a resolution on this and a decent customer service response. No way to call anyone. Email replies are sometimes quick, sometimes slow as I regularly request updates and communicate concerns I have of orders. Sometimes the response is good, sometimes it is inadequate and slow. Also the order of shipping is sometimes strange. The latest issue is orders placed 2-3 weeks later are shipping before older orders, leaving most frustrated customers still waiting for delivery
To be honest, I did test orders with Gelato and Printful also, and for me OGO was the best one in terms of the print and colour. I can say the other two were from QLD which I already got refunds for both, because to me they were that bad, and to think OGO was cheaper and turned out to be the best of those other two! Could be a little faster in their shipping time, but the quality made up for it.
Like other review, I too have cancelled my products with this company as they were talking too long, coming damaged, and the customer service is not great. I have expressed my confusion when the order time was 3-5 business days as per their website, and yet, we were a minimum of 18 days. I have removed over 100 items from my website and will be looking for a company that will actually do their job.
Hi Jess and the team at The First Chapter Book Shop. We are sorry to see your review and feedback about your less-than-positive experience with OGO. Our customer service replies have always been prompt to your enquiries, and we provide transparent updates on the estimated production times regularly. There have been periods where our production and lead times are on the higher end of estimates, but we have always been transparent. While we strive for an average production turnaround of 3-5 business days, our website advises total production, quality control, packing, and shipping turnaround times of approximately 8-15 business days for standard orders. During times of high demand, production times may be higher. This was communicated to you through a number of emails. Our team promptly ensured that the reported damaged item was replaced and sent out at no cost, per our defects guarantee. Whilst we have various stages of quality control checks, sometimes a defect in the garment may slip through. In those cases, we always promptly address them with free replacements as has occurred. We thank you for your time working with OGO and wish you all the best with your ventures. Kind Regards, The OGO Team
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