OMNI Memberships & Loyalty CRM
The reviews are overwhelmingly positive, with merchants consistently praising how easy the app is to set up and use. Many highlight the intuitive interface, flexible loyalty and membership features, and strong support for both online and in-store use through Shopify POS. Customers also appreciate the ability to customize reward tiers, points rules, redemption options, and automated flows, with several reviewers noting that the app has helped improve customer retention, engagement, and repeat purchases. The support team is a major strength throughout the reviews, often described as responsive, knowledgeable, proactive, and willing to build custom solutions or guide merchants through implementation. Negative feedback is limited, but a few reviews hint at minor teething problems during setup or after updates, and one reviewer mentioned hoping for future improvements to the interface and additional marketing/CRM features. Overall, the app appears to be viewed as reliable and feature-rich, with the main concerns centered less on core functionality and more on occasional implementation issues or requests for continued product evolution.
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Super easy to set up, highly customizable, and runs seamlessly in the background. Our customers love the reward tiers, and it has genuinely helped boost our customer retention. Support is fast and attentive. 10/10!
OmniLoyalty has been incredibly helpful throughout the implementation and launch of our loyalty program. Stuart, in particular, has provided exceptional support—taking our team’s feedback seriously, helping turn it into practical improvements, and getting our SleekFlow integration underway. This level of personalised, one-to-one assistance is rare among Shopify apps and has made a real difference to our launch experience. We highly recommend OmniLoyalty to businesses looking to launch a loyalty program. It’s been a genuine pleasure working with Stuart and the team!
Great loyalty app with exceptional support! OMNI Loyalty has made managing our online and POS in-store rewards program seamless. The platform offers fantastic flexibility with custom automation triggers, metadata collection, and Klaviyo integration. A special shoutout to Stuart and the support team—they are extremely responsive, knowledgeable, and always go above and beyond to help us configure custom workflows tailored to our business. Highly recommended!
Setting up our loyalty program with this application was incredibly easy! The user interface is intuitive, allowing us to quickly create custom rewards and tailor the program to our business needs. Highly recommend for anyone looking for a hassle-free way to launch and manage a loyalty program!
The program is great! Super easy to use and simple to set up different programs and rewards for each member tier. We’ve already seen more members signing up and redeeming rewards — a solid pick for any Shopify store looking to build a membership program. The Wave Commerce team has also been really supportive and responsive. Definitely recommend.
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