CedCommerce OnBuy Integration
Sell with OnBuy, the fastest-growing marketplace in the world
Rating
4.0
feedback
114
chart
#2,824
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
3%
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Less than a month
12%
-
Less than a year
59%
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More than a year
25%
Reviews Summary
The reviews for the CED Channels Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer service, quick responses, and seamless syncing of product pricing and orders. Users appreciate the app's functionality for managing large catalogs and its ease of use once set up. On the other hand, negative feedback highlights issues such as pricing traps, limited SKU support, and difficulties in deleting or unsubscribing from the app. Some users also experienced slow communication and challenges with product matching between Shopify and OnBuy. Overall, the app seems to be beneficial for managing marketplace integrations but may have limitations for users with specific requirements or larger inventories.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 8, 2024
We have installed CED Channels on Etsy, Amazon, Ebay and Onbuy and I must say they are all excellent. Always quick to reply and help, uploading products is straight forward once you know how to do it. The syncing of product pricing, orders and delivery tracking details works brilliantly and their support when ive had an issue is always very quick. We have a very large catalog which makes the app essential to our business.
July 25, 2024
Truly awful. Clunky and no-intuitive. Probably works well for a limited store with a few collections and product types. But the main reasons for a rare 1-star review from us are - [ PRICING TRAP ]. We have a LOT of SKUs but only maybe 10% of them to list on OnBuy, but this doesn't matter to the CedCommerce app. We ended up with 100 or so SKUs live but at the limit of the price plan as it insisted on cataloguing ALL SKUs. A ridiculous policy, we were NOT paying more just for the app to record unnecessary and unused product data. Looking at other reviews we see we are not alone in falling foul of this practice. - [ IGNORED AND KICKED BY SUPPORT ]. We opened a support chat on this case. The agent acknowledged what we wanted to do then went silent. After 15 minutes waiting with no response we sent a nudge "Is this something that is possible to do? Otherwise we are at our SKU limit with items not intended for the marketplace". Still no response A full 23 minutes later the agent responded "hello" then after 25 SECONDS closed the chat. It was evident that we were being ignored as the SAME agent replied to an unrelated question support ticket during this time! Rude, evasive and we could not trust this company with our business. As we can only leave one star, let's look for a positive to deserve that one star.... ...the experience led us to re-look at OnBuy integration and we quickly found another which does allow us not to include non-marketplace products in our plan, is so quick and easy to use. It's not listed in the OnBuy integrations but it uses the OnBuy API
June 18, 2024
Very appreciate , I am so glad I could use their app . And their customer service are so professional and full of patience,thank you
March 27, 2024
TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER
Feb. 9, 2024
The app works great, one of the better marketplace integrations I have used. I had some difficulty understanding how the spreadsheet upload worked but customer service were very helpful. They respond extremely quickly and took their time to fix the issues I was facing on my behalf, as well as talking me through the process and what they had done in a meeting.
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