CedCommerce OnBuy Integration for Shopify

CedCommerce OnBuy Integration

Sell with OnBuy, the fastest-growing marketplace in the world

Rating

4.0

feedback

112

Reviews

chart

#2,987

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    3%
  • Less than a month
    14%
  • Less than a year
    58%
  • More than a year
    24%

Reviews Summary

The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the excellent customer service provided by the app's support team. They mention quick responses, helpful assistance, and a willingness to go above and beyond to resolve issues. Users also highlight the app's functionality and ease of use once set up. However, on the negative side, some users express frustration with the app's limitations, such as a 10000 product limit and difficulties with integration. There are complaints about slow responses from support, issues with product matching, and challenges with setting up profiles for different marketplaces. Overall, the app seems to have a strong customer service aspect but may need improvements in terms of functionality and ease of use for certain users.

Highlights

Excellent customer service and support
App functionality and ease of use
Limitations and challenges with integration
Mixed feedback on response times
Frustration with product matching and setup

Rating Breakdown

  • 5
    83% (93 ratings)
  • 4
    3% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    13% (15 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 18, 2024

Very appreciate , I am so glad I could use their app . And their customer service are so professional and full of patience,thank you

Using app

--

Total reviews

2

Average rating

5.0

1 / 5 Share

March 27, 2024

TERRIBLE APP DONT INSTALL, VERY HARD TO DELETE AND UNSUBSCRIBE AND WHEN YOU CONTACT THEM FOR HELP ON HOW TO DELETE AND UNSUBSCRIBE THEY DONT ANSWER

Using app

4 months

Total reviews

4

Average rating

2.5

5 / 5 Share

Feb. 9, 2024

The app works great, one of the better marketplace integrations I have used. I had some difficulty understanding how the spreadsheet upload worked but customer service were very helpful. They respond extremely quickly and took their time to fix the issues I was facing on my behalf, as well as talking me through the process and what they had done in a meeting.

Store

JALFT

Using app

9 days

Total reviews

1

Average rating

5.0

3 / 5 Share

Dec. 19, 2023

Good service.... eventually , they did not understand the issues and would have been better and quicker if they could act like humans and telephone for chat , would have sorted the problem a lot quicker , emails / screenshots are ok for easy problems, but sometimes a chat is better. Thanks Caratech.

Using app

3 months

Total reviews

2

Average rating

4.0

1 / 5 Share

Jan. 29, 2024

Absolutely dreadful. They cannot match the right products with the shopify site to the onbuy site. You end up spending much time trying to communicate with them to sort it out. I am going to leave them very soon if they do not resolve the matter. I have another feed company ready and waiting in the pipeline!

Store

CBDVAPE

Using app

9 months

Total reviews

1

Average rating

5.0

All reviews

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