Rating

4.9

feedback

82

Reviews

chart

#1,124

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    26%
  • Less than a month
    37%
  • Less than a year
    24%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality, ease of use, and the exceptional customer support provided by the team. Many users highlighted the quick response times and the willingness of the support team to go above and beyond to resolve any issues. The app is commended for its ability to increase conversion rates, streamline the checkout process, and offer customization options to match the brand's aesthetics. However, there was one negative review mentioning poor customer service and unmet promises of customization work within a specified timeframe.

Highlights

Positive customer support and quick response times
Functionality and ease of use
Customization options and brand matching
Increase in conversion rates
One negative review about poor customer service and unmet promises

Rating Breakdown

  • 5
    96% (79 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 98% (80)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 13, 2026

Cartly has been amazing for our store. We needed some custom options for our cart that we just couldn't build natively in Shopify, and the Cartly team worked right alongside our developer to make it happen. The cart runs blazing fast, and the results speak for themselves: our conversion rate jumped from 5-6% up to a solid 7-8%! Support is generally very easy to work with. A quick tip: make sure you come to them with clear examples of what you need if its not out the box for the cart. If you do, it honestly feels like you're getting custom development for free. We have a custom solution on that before cartly was always breaking and now it works fantastic. Highly recommend!

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

Javid konnte mir sehr gut weiterhelfen. Egal welches Problem er hat mir geholfen es zu lösen!

Using app

6 days

Total reviews

1

Average rating

5.0

2 / 5 Share

Feb. 25, 2026

App has good potential but customer service is very poor. They promised they would do some customization work on the cart drawer for me within a few hours but it's been 48 hours and still nothing has been done with no updates. In that time I have found another app that is better cheaper and the customer support is a lot faster.

Using app

About 17 hours

Total reviews

8

Average rating

4.4

Developer Reply

We’re sorry for the delay and understand your frustration. Your request requires development work, which is why it’s taking a bit longer than initially expected. Please rest assured that the team is actively working on it, and we’ll update you immediately as soon as it’s completed. We appreciate your patience and the chance you gave our app, and we’re committed to improving both our speed and communication moving forward.

5 / 5 Share

Feb. 25, 2026

Zia could help me a lot! Also the App is very nice!

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

We’re really happy to hear that Zia was able to help you and that you’re enjoying the app. Your feedback truly means a lot to us and motivates our team to keep improving. If you ever need any assistance, we’re always here to help! 🚀

5 / 5 Share

Feb. 20, 2026

The help feature is very helpful and quick. Thank you!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We’re glad to hear that you found our help feature quick and helpful. Providing fast and reliable support is very important to us. Thanks again for taking the time to share your experience! 🙌

All reviews

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