All reviews

Rating Breakdown

  • 5
    96% (77 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 98% (78)
Review RSS Feed Review RSS Feed

2 / 5 Share

Feb. 25, 2026

App has good potential but customer service is very poor. They promised they would do some customization work on the cart drawer for me within a few hours but it's been 48 hours and still nothing has been done with no updates. In that time I have found another app that is better cheaper and the customer support is a lot faster.

Using app

--

Total reviews

8

Average rating

4.4

5 / 5 Share

Feb. 25, 2026

Zia could help me a lot! Also the App is very nice!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2026

The help feature is very helpful and quick. Thank you!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 17, 2026

App works very well, it has bunch of features other apps do not have. Maryna from their support is super helpful! 10/10 App!

Store

Le Noof

Using app

5 days

Total reviews

6

Average rating

5.0

Developer Reply

🌟 Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoy the app and its unique features. We're also proud of our support team. If you have any more suggestions or questions, feel free to reach out. Thanks for choosing us! 💖

5 / 5 Share

Feb. 12, 2026

Zia was incredibly helpful and clear in his guidance. I had a fairly specific question about automatically adding items to cart, and he broke down the different options in a way that was easy to understand and actionable. I appreciated how he explained Product Add-ons, Upsell Rules, and Custom Rewards without overcomplicating it.

Store

OTM

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2026

Great customer support and pricing options.

Store

Lumara

Using app

4 months

Total reviews

12

Average rating

4.8

Developer Reply

Thank you so much for the 5-star review! 😊 We’re thrilled to hear you’re happy with our support and pricing options. We always aim to provide the best value for our users. Wishing you great success with your store!

5 / 5 Share

Dec. 11, 2025

Val has been incredibly helpful and responsive. He’s gone above and beyond to make sure the cart upsell app works flawlessly. The app is easy to use, powerful, and backed by truly great support. Highly recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful feedback! We’re thrilled to hear Val’s support made a difference and that you’re enjoying the app really appreciate the recommendation.

5 / 5 Share

Nov. 28, 2025

Great App, Great Support

Using app

About 9 hours

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the kind words! 😍 We’re really glad to hear everything is working well for you and that our support team could help quickly. We’re always here if you need anything!

5 / 5 Share

Nov. 28, 2025

Der Support ist echt super. Ich hatte ein komplexes Problem, das sich auch mit Hilfe von KI nicht lösen lies. Aber der Suppert hat sich echt Zeit genommen und konnte das Problem beheben

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Es freut uns sehr, dass unser Team Ihnen bei dem komplexen Problem helfen konnte. 🤗 Manchmal braucht es eben doch den „Human Touch“, den KI nicht immer bieten kann. Wir nehmen uns gerne die Zeit, um sicherzustellen, dass alles perfekt läuft! Viel Erfolg weiterhin mit Ihrem Shop!

5 / 5 Share

Nov. 25, 2025

Wunderbarer Support, nur zu empfehlen

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Vielen Dank! 😊 We’re thrilled you had a great experience. Thanks for recommending us we're always happy to help anytime!

5 / 5 Share

Nov. 22, 2025

Easy to use, fast and efficient service

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

We’re thrilled to hear that you find the app easy to use and that our service has been fast and efficient! Thank you for your feedback. 🌟

5 / 5 Share

Nov. 18, 2025

very good support, app is easy to use and comprehensive

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you! Delighted to know our support and the app’s usability met your expectations.

5 / 5 Share

Nov. 17, 2025

Super helpful support team got us up and running at the busiest time of year.

Using app

10 days

Total reviews

5

Average rating

4.6

Developer Reply

Thank you so much for your kind words! We’re glad our support team could assist you during such a busy season. 😊

5 / 5 Share

Nov. 14, 2025

This cart does an absolutely amazing job and the dev are on top of things. I find the app to be very intuitive and easy to work with while also having a ton of customization if you work with the dev. It does everything I want it to do and have to say really helped quite a bit on conversion. I also have to shout out Val that does an awesome job!

Using app

23 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your amazing feedback! 💛 We’re thrilled to hear that Cartly is helping improve your conversions and that you’re enjoying both the customization options and ease of use. Our team works hard to stay on top of everything, so your kind words mean a lot. 🙌 If you ever need anything or want to optimize your setup even further, we’re always here to help 💬

5 / 5 Share

Oct. 30, 2025

Using app

30 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the 5-star rating! If you have any feedback or suggestions, we’d love to hear from you.

5 / 5 Share

Oct. 30, 2025

EXCELENT SERVICE VERY HELPFUL TEAM OF STAFF VERY HELPFUL APPLICATION IT HAS DONE WONDERS FOR MY STORE THANK YOU SO MUCH

Using app

8 months

Total reviews

3

Average rating

5.0

Developer Reply

We really appreciate your wonderful feedback! We're happy to know the app has made a positive impact on your store.

5 / 5 Share

Oct. 9, 2025

Was assisted by Javid, I was connected with an advisor within literally a minute of waiting. Javid was so helpful and when I was informed that my request was not possible within the application, he wrote me custom code to fix it and solved it within ten minutes! Couldn't have received any better service. Thank you!!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Wow, thank you so much for this glowing review! 🌟 Wishing you huge success with your business, and remember, we’re always here whenever you need a "magic touch" for your store!

5 / 5 Share

Sept. 12, 2025

Simple to use app with great functionality. I had a slight issue with some formatting, but the customer support was super helpful, and resolved the issue without any struggles. And it's one of few cart apps that provide the option to add the "agree to terms and conditions" checkbox, which was a vital function for us.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind words! 😊 We're really glad to hear you found the app easy to use and that our support team could help quickly. Appreciate you taking the time to share your experience 💙

5 / 5 Share

Aug. 26, 2025

Excellent support with ongoing help to resolve an issue which I believe was entirely my fault, super polite and patient assistance from Val, Thank you.

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for sharing your experience! 🌟 We’re really happy to hear Val was able to support you with patience and kindness. We’re always here if you need any further help anytime! 🙌

5 / 5 Share

Aug. 21, 2025

Javid Bey çok ilgilendi. Kendisine çok teşekkür ederim. Çok başarılı ve verimli oldu. İlgisinden dolayı tekrar teşekkür ederim kendisine ve Cartly ailesine...

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're so happy to hear that you had a great experience. Javid and the whole Cartly team truly appreciate your support and trust. We're always here to help whenever you need us! 💙