Ziziflair review for Cartly Slide Cart Drawer
Oct. 29, 2020
We enabled the app on our new store with the free version but unfortunately we were billed for a paid service in the first month. Sent an email to customer support and got a prompt revert. Alexander from customer support was able to revert the changes back to a free plan and charges were reversed. App is good and it does what is expected. Customer service was prompt and satisfactory. Giving 4 stars - deducting one star because the app does not display a warning when a paid plan is activated. Other than that - all good.
Thanks for your feedback and sorry that you've faced such inconvenience and confusion. The thing is that the app switches plan automatically once paid features are enabled. Anyway, no worries! We've already requested a charge reversal from Shopify in order to avoid any accidental charges. Also, we tried to contact you via email but didn't receive any response yet. Please drop us a line at your convenience. Hope to hear from you soon :)
