OneID Age Verification
Merchants appreciate the excellent customer service provided by OneID during the installation process of the free age verification app on their online store. The prompt responses to emails and ensuring customer satisfaction were highlighted as positive aspects. However, there were concerns raised about customer pushback when asked to verify via their online bank, as many were unfamiliar with OneID and hesitant due to potential online scam fears. Improving awareness and building trust with customers could enhance the overall experience.
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excellent customer service from OneID as they helped me to install the free app on my online store to verify age before checkout. They always replied promptly to emails and made sure that I was happy throughout the process. Thank you
The intergration with Shopify works well. It's great when the automatic "silent" check works but we find there's a lot of push back from the customer if they are asked to verify via their online bank. Most customers aren't aware of OneID and are worried about it being some sort of online scam. That should improve with better awareness.
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