OneID Age Verification
The reviews are generally positive about the app’s core functionality and the support behind it. One reviewer praised the customer service as excellent, noting that the team helped install the free app, responded promptly to emails, and ensured the merchant was satisfied throughout the setup process. Another reviewer said the Shopify integration works well and highlighted that the automatic “silent” verification is especially effective when it succeeds. The main drawbacks mentioned relate to customer friction during verification. In particular, asking shoppers to verify through their online bank can create resistance, as many customers are unfamiliar with OneID and may worry it is a scam. Overall, the app appears to be valued for its smooth integration and helpful support, but its user experience may depend on improving customer trust and awareness around the verification step.
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excellent customer service from OneID as they helped me to install the free app on my online store to verify age before checkout. They always replied promptly to emails and made sure that I was happy throughout the process. Thank you
The intergration with Shopify works well. It's great when the automatic "silent" check works but we find there's a lot of push back from the customer if they are asked to verify via their online bank. Most customers aren't aware of OneID and are worried about it being some sort of online scam. That should improve with better awareness.
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