α OnePixel: Facebook Pixel API
The reviews for the OnePixel app on Shopify are overwhelmingly positive, with users praising the exceptional customer support provided by team members like Ricky, Julie, and Harper. Customers appreciate the quick responses, patience, and effectiveness of the support team in helping them set up and troubleshoot the app. Many users highlight the ease of installation and setup, as well as the app's ability to track multiple pixels and optimize ads. However, there are a few mentions of issues such as missing data fields initially and annoying ad popups. Overall, the app is highly recommended for its functionality and the dedicated support team.
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Do not waste your time and budget on this app. I installed One Pixel hoping for an optimized data tracking setup for my ad campaigns, but it turned out to be a disaster. First, the data tracking is highly inaccurate. As seen in my Event Manager, the Event Match Quality for crucial events like "View content" dropped drastically to an unacceptable 3.3/10, triggering warning alerts from Meta. This terrible tracking completely messed up my optimization, throwing off Facebook’s algorithm and causing a massive waste of ad spend. On top of that, it severely impacted my store's performance. The integration is poorly coded, creating glitches and slowdowns on my live pages. An app designed for tracking should fix data attribution issues, not break them. Giving this 1 star because it did more harm than good to my business. Save your ad budget and find a more reliable alternative!
Hello there, This is support team from the OnePixel. Thank you for taking the time to share this feedback, I know leaving a review like this usually means something genuinely went wrong, and I want to make sure we don't let that stand without trying to fix it. I looked into your account today and saw that OnePixel was uninstalled before we ever heard from you. That's on us too, we should have made it easier for you to reach support before things got to this point, and I'm sorry that wasn't the experience you had. We've sent you an email with more details and next steps, so please take a look when you get a chance. I'd genuinely appreciate the opportunity to make this right and show you the level of support you should have received the first time. Thank you again for your patience, and I hope we get the chance to turn this around for you. Best regards, OnePixel support team
Ricky from OnePixel deserves every bit of recognition. I've been struggling with TikTok pixel setup for days — went through multiple apps, tried manual installations, nothing worked. Ricky jumped in, diagnosed the issue immediately. His knowledge is next level and his patience is even better. This is the kind of support that makes you stick with an app forever. If you're on the fence about OnePixel — Ricky alone is reason enough to choose it. Absolute legend.
We only have downloaded the app so I can not give that a full review as of yet . But the customer service has been very good to help with some things I needed to sort out from my end . I will come back again after some usage of the app . Luxury Interiors . Ireland .
I hope the DEV team can "skin in the game" and consider sending more complete data. Currently, the "Browser ID (fbp)" and "Click ID (fbc)" fields are missing, causing Ads Manager to be slower to identify users. This app only received an 8 out of 10 rating from EventsManager for its data submissions. *Edite 16.3.2026: OnePixel has completed fixed this issues. I confirmed it. This is very important for ecommerce. Thank you for quick support, OnePixel.
Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and truly appreciate you bringing this concern to our attention. We completely understand how important complete event data, including Browser ID (fbp) and Click ID (fbc), is for accurate event matching and optimal performance in Ads Manager. Regarding this issue, our team has already sent you an email with more details and steps to help review your setup and investigate the missing parameters further. Could you please help check your inbox (and spam folder just in case) and reply to our message? We’d love to work closely with you to identify the root cause and make sure everything is configured correctly on your store. Your feedback means a lot to us, and we’re committed to improving both the app and the experience for our users. We hope to have the opportunity to assist you further and resolve this together. Best regards, OneCommerce team
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