Ongkiro IndoShip
Easy integration shipping cost and generate AWB.
Rating
2.1
feedback
8
chart
#16,678
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
12%
-
Less than a month
12%
-
Less than a year
50%
-
More than a year
25%
Reviews Summary
The reviews for this Shopify app highlight a mix of positive and negative experiences. On the positive side, users appreciate the functionality of the app when it works, with some mentioning that it is helpful and works flawlessly once installed. Customers also find it essential for Indonesian websites and recommend it for its features. However, the negative reviews point out significant issues with customer service and responsiveness. Many users complain about the lack of support from the developer, with unanswered emails and unresponsive customer service being common problems. Some users also mention technical issues such as the app not working, causing disruptions to their sales and operations. Additionally, there are concerns about inaccurate billing and discrepancies in shipping costs, leading to dissatisfaction among users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 12, 2023
BAD SERVICE! I have been contacting Get Support many times since several weeks ago until now, but still no response
July 11, 2023
We've been using this app for about 3 years without issues, however it recently just stopped working without any notification which cost us a days worth of sales. After emailing the developer it appears their support email no loner exists so it looks like this app has been abandoned. If your looking for a rates app for Indonesia we have moved to IndocoLite which seems to be doing the job well so far.
Store
LONGCHAMP
Using app
Over 2 years
Aug. 10, 2022
The app doesn't work! The customer service never reply my email. And yet, they still sent us the bill.
Aug. 12, 2021
Sometimes my customer get this message "Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order." When I tried to contact the developer to ask about the solution, they only replied with general answer that the feature is working well. When I replied with more details to get into some more discussion, there were no replies from the developer anymore.
Nov. 10, 2021
A lot of courriers are now available with international services available. Please add COD for Indonesia :-) EDIT: I liked the app until i started to have problems with it... because when the problem appeared the support never answered. The shipping cost charged to the customers is always lower than what the courrier actually charges us.. 10-20% lower.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more