Ongkiro IndoShip
Easy integration shipping cost and generate AWB.
Rating
2.3
feedback
7
chart
#19,882
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
14%
-
Less than a month
14%
-
Less than a year
43%
-
More than a year
29%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the functionality of the app, especially for Indonesian websites. Some users found it helpful and easy to use, with quick customer support resolving any issues. However, there are significant concerns raised about the app's reliability and customer service. Many users reported issues with the app not working, lack of response from customer support, and even billing problems. Some users also mentioned difficulties with specific features like adding COD for Indonesia and integrating certain shipping carriers like JNE Trucking. Overall, while the app has potential, it seems to have significant room for improvement in terms of reliability and customer service.
Highlights
Review RSS Feed
All reviews
Sept. 12, 2023
BAD SERVICE! I have been contacting Get Support many times since several weeks ago until now, but still no response
July 11, 2023
We've been using this app for about 3 years without issues, however it recently just stopped working without any notification which cost us a days worth of sales. After emailing the developer it appears their support email no loner exists so it looks like this app has been abandoned. If your looking for a rates app for Indonesia we have moved to IndocoLite which seems to be doing the job well so far.
Store
LONGCHAMP
Using app
Over 2 years
Aug. 10, 2022
The app doesn't work! The customer service never reply my email. And yet, they still sent us the bill.
Nov. 10, 2021
A lot of courriers are now available with international services available. Please add COD for Indonesia :-) EDIT: I liked the app until i started to have problems with it... because when the problem appeared the support never answered. The shipping cost charged to the customers is always lower than what the courrier actually charges us.. 10-20% lower.
March 12, 2021
The app works but can't get JNE Trucking to show up as a shipping carrier option. It's checked on the app settings but isn't there when you configure Shopify's shipping and delivery settings. Definitely a 5 star app if this gets resolved.
Thank you for your review. Now we have improved the JNE Trucking service, please activate the JNE Trucking service in the Indonesian Shipping settings to activate it. If you experience problems, don't hesitate to contact us via email to [email protected]
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