Provetto review for Onollo: Social Media Marketing
April 9, 2021
If you want your products to be posted in Super Low Quality and If you want the customer support to never reply to your questions then this App is for you. Reply: No reply came i'm waiting more than 24 hours , the guy in the chat didn't even bother to read my messages. The images posted are Very Low Quality not in the calendar but on Social Media. Reply 2: I already deleted the App, and only got reply after my review here. Thank you and i think it was Arthur who didn't bother to reply. Update: I'm upgrading my review as Artin the CEO interfered and they are working on fixing the issue, It shows great ethics from him.
Dear customer, sorry for disappointing you. However, we replied within 24 hours. Right now diagnosing your issue. All postings that Onollo posted seem to have identical image quality. Does your concern arrive from image appearance in the Onollo Calendar? If so, we reduce image pixelation for Calendar appearance, however, the published version is always the same quality as your original image. Update: Dear customer, we are on the live chat right now. Trying to diagnose and solve the issue, Would you mind replying on the chat. Of course, we read your messages. Just need clarification. You contacted us at 3:57 AM we replyed at 11:20 PM (20 hours later), It's still not ideal but we are a small start-up with a free product, trying to do our best. Please understand. Updated: Dear customer, again, we apologize for replying a bit longer than you expected, we'll try to improve in that aspect. But our representative just tried to understand the issue that's why he followed up with a few clarifying questions. Sometimes people think that if the quality of the image is low in the Calendar that means it will be low on the social media post. That's what is the reason for those clarifying questions. Either way thanks for pointing out the issues that we need to work on. We'll continue improving our product and customer support. We really appreciate you as a customer, no bad intention was there. We just a young start-up, probably like yourself.
AI Social Media Publishing Solution for eCommerce Stores.